You all have been facilitated with ebook of Business Communication. In each chapter you can find Chapter Review. In Chapter 1 for example, the Chapter Review is in page 32.
Your task is to answer 1 question for 1 student. The question you have to answer is based on your last two digit of your student number. For example, question number 1 is answered by student with student number C1Lxxxxx01, ...., question number 15 is answered by student with student number C1Lxxxxx15, Since the number of questions in Chapter 1 is 15 questions, students with student number C1Lxxxxxx16 and so on should answer the question by the following formula: "last 2 digit of student number - number of question".
So, student number C1Lxxxxx16 should answer question number 1 (16-15), and student number C1Lxxxx39 should answer question number 9 (39-15=24, then 24-15=9). Hope it is clear.
Please submit your answer by uploading here as COMMENT. You should write the question first and then answer the question. Don't forget to write your name and your student number.
The last date to upload your answer is 26 September 2013(Thursday) at 10 pm.
Thank you.
Mr.AP
Name : Ganjar Pambudi T.
ReplyDeleteStudent Number : C1L012026
Question number 11
11)Compare formal and informal channels of communication within
organizations. Which is more valuable to employees?
in my opinion,everybody like to do something with simple way than hard way,that's employee thought,they are likely to do things with simple way..and i think that informal communication channel more valuable for them than formal channel communication because :
1. in informal communication channels involve gossip,gossip happened if they know well the people they talking with..and from gossip we can see that the success percentage of receiving information is higher than through formal communication channel.
2. in Formal communication channels,there are 3 systems..a)upward information flows b)downward information flows and c)horizontal information flow.. and in every information flow above,there are many rules..for example : ethics how to talk,send letter to your boss..
conclution : the success in communication happen when the receiver can fully understand the information that sender's sent.. and from this case,i prefer that INFORMAL COMMUNICATION CHANNELS MORE VALUABLE than formal channels...
based on reality,employee will get optimal communication when they are gossip
Name : Wildan Mujadid Zuhdi
ReplyDeleteStudent Number : C1L009028
Question Number 8
What are the three main functions of organizational communication?
Organizational communication has two functions are internal and external functions.
Internal and external functions are:
1. to Inform
2. to Persuade
3. to Promote Goodwill
Internal function.
Internal communication includes communication superiors, subordinates and coworkers.
1. Inform management of progress, develop new products and services, persuade employees.
2. Persuade employees or management to make changes or improvements.
3. Evaluate and reward employees.
External function.
External communication includes communication of consumers, suppliers, government, and public.
1. Answering inquiries about products or services.
2. Persuading customers to buy products or services.
3. Promoting a positive image of the organization.
Wildan, you should do number 13. The last two digit of your NIM is 28. Then 28-15 is 13. You can repost.
ReplyDeleteoke, I am sorry sir :D
DeleteName : Wildan Mujadid Zuhdi
ReplyDeleteStudent Number : C1L009028
Question number 13
13. How can you control or respond ethically to office gossip?
gossip almost always appear in the office and we have to control the ethically. Acting ethically means doing the right thing given the circumstances. each set of
situation requires analyzing problems, evaluating options, and act responsibly. Resolve ethical issues is never easy, but the task can be made easier if you know how to identify it. so we should be able to identify the gossip in the office, then we seek to know the truth of the rumors and gossip that we clarify
Name: Restu Amanda Nur Illahi
ReplyDeleteStudent Number: C1L012034
Question Number 4
4. Fewer layers of management mean greater communication challenges for frontline workers. Why?
Because the frontline worker are expected to be decision makers and have a communication skill. It need for frontline workers to develop performance communication skill because the ability to communicate appropriately is an essential component for taken effort to resolve issues.
Name: Arina Nurjanah
ReplyDeleteStudent Number: C1L012022
Question Number 7
7. How can business communicators overcome some of the inevitable barriers in the communication process?
Business communicators can overcome some of the obstacles are inevitable in the process of communication by way of:
• Recognize that the entire process is sensitive and susceptible to breakdown. Half the battle in communicating successfully is recognizing that the entire process is sensitive and susceptible to breakdown.
• Focus on receiver’s environment and frame of reference. Effective communicators must also focus on the receiver’s environment and frame of reference.
• Anticipate problems. Like a defensive driver anticipating problems on the road, a good communicator anticipates problems in encoding, transmitting, and decoding a message.
• Arrange ideas logically and use word precisely. Misunderstandings are less likely if you arrange your ideas logically and use words precisely.
• Listening. A large part of successful communication is listening.
• Useful feedback. Effective communicators create an environment for useful feedback, as well as encouraging listeners to repeat instructions or paraphrase ideas. As a listener it means providing feedback that describes rather than evaluates.
Name : Khamida Lastun Nisa'a
ReplyDeleteStudent number : C1L1012019
Question Number 5
Why are team decisions reached by consensus generally better than those reached by majority rule?
Because Consensus is discussion continues until all team members have aired their opinions and ultimately, agree. It produces creative, high-quality discussion and generally elicits commitment by all members to implement the decision. Even if majority is group members vote and a majority wins. This method results in a quick decision but may leave an alienated minority uncommitted to implementation. So reaching group decision by consensus is better than reaching by majority rule.
Name : Bella Chilwana Sharofah
ReplyDeleteStudent number : C1L012050
Question number 5
What technologies enable workers to have "anytime anywhere" officies ?
The "anytime anywhere" office requires only a mobile phone and a wireless computer.
Name : Nur Dina Safitri
ReplyDeleteStudent number : C1L012046
Question number 1
What does the expression communication skills include?
Communication skill include reading,listening,nonverbal,speaking,and writing skills.
Name : Shoffan Ma'ruf
ReplyDeleteStudent Number : C1L012057
Question number 12
Who is generally involved and what information is typically carried in downward, upward, and horizontal communication channels?
-In downward communication, the ones who involved are the decision makers (higher authority) to subordinates. The information include : order, objective, directive, policy,job plan, etc.
-In upward communication, is the communication between non management employee to management ( feedback). The information include : report, complain to higher ups, suggestion, etc.
-In horizontal Communication, this channel is involving the person with the same status in chain of command (ex. staff to staff). The information is including : share information, task coordination, office gossip,etc.
sorry, thanks
NUR WIDI NINGSIH
ReplyDeleteC1L009032
Question Number 2
In today’s workplace can you expect to be exercising more or less control of your career? Why?
We can expect to be exercising greater control over your career, because what we needed most are how to communicate well. And these skill must be learn and practice. In today’s fast-paced, ever-changing world of work,we can look forward to constant training to acquire new skills that will help us keep up with evolving technologies and procedures.
Name : Leila Febriani
ReplyDeleteStudent Number : C1L012038
Question number 8
What are the three main functions of organizational communication?
(a) to inform,
(b) to persuade,
and/or(c) to promote goodwill
Name : Khamida Lastun Nisa'a
ReplyDeleteStudent Number : C1L012019
Question number 4
Fewer layers of management mean greater communication chalenges for frontline workers. why?
Because fewer layers of managers separate decision makers from line workers.In the past, authoritarian and hierarchial management structure did not require that every employee be a skilled communicator. but now, frontline employees as well as managers participate in decision making.Nearly everyone is a writer and a communicator.
Nama : M. Reza Taufiq
ReplyDeleteStudents Number : C1L012061
Question Number 1. What does the expression communication skills include?
Answer : Communication skills include :
1. Definition Communication skill
Communication skill is the ability to convey messages, ideas, or thoughts to others so that he understands what is meant and responding the information provided.
2. Two basic forms of communication skills
- Oral Communication : is an aspect that involves the delivery of language, speech, voice by two communicators so that they can convey the feelings, the will, the mind, and the message with the appropriate language.
- Written Communication : is a process of conveying a message in written form on paper or in a place that can be read
So communication skills are very important for social relations, organization or business relationships, because with good communication skills to create success in achieving a goal
Nama : M. Reza Taufiq
ReplyDeleteStudents Number : C1L012061
Question Number 1. What does the expression communication skills include?
Answer : Communication skills include :
1. Definition Communication skill
Communication skill is the ability to convey messages, ideas, or thoughts to others so that he understands what is meant and responding the information provided.
2. Two basic forms of communication skills
- Oral Communication : is an aspect that involves the delivery of language, speech, voice by two communicators so that they can convey the feelings, the will, the mind, and the message with the appropriate language.
- Written Communication : is a process of conveying a message in written form on paper or in a place that can be read
So communication skills are very important for social relations, organization or business relationships, because with good communication skills to create success in achieving a goal
This comment has been removed by the author.
ReplyDeleteName : Herdian Probo Jatmiko
ReplyDeleteStudent Number : C1L012028
Question Number 13
How can you control or respond ethically to office gossip?
Gossip is fun and entertaining, it encourage bonding and make us feels close who share our trust. But not all gossip is harmless, sometimes gossip is untrust worthy and unpromotable. It also can became evidance againts employers in supporting charges of harrasment or maintaining a hostile work environment. So we must might even argue that gossip is good because it can help people learn how to behave and how to respond to social miscues faster and less awkwardly than if they made the mistakes themselves.
Is like :
1. End rumors about other.
If you overhear somethings that is untrue, step up and say so. People will respect your integrity.
2. Keep confidance
Become known as someone who is close-mouthed.
3. Avoid any form of coworker belittlement
Today coworkers maybe tomorrow senior vice president
4. Build coworkers up, dont tear them down
If you must use the grapevine, use it to praise coworker's. They will remembers.
5. Run, don't walk, away from anyone who start's the gossip.
4.
Name : Yanti Oktavia Tampubolon
ReplyDeleteStudent Number : C1L012011
Question Number 11
Compare formal and informal channels of communication within organizations. Which is more valuable to employees ?
Answer :
1. Formal Communication
Formal communication is a process that is formal communication between two or more people that exist in an organization is based on principles - principles and organizational structure. There are three informal communication systems:
• Downward is the decision-making to employees, sample policies, plans, strategies, instructions and procedures.
• Upward is from worker to leader, an example of the employment report, the proposed improvements.
• Lateral channels transmit information horizontally among workers at the same level. These channels enable individuals to coordinate tasks, share information, solve problems, and resolve conflicts. Horizontal communication takes place through personal contact, telephone, e-mail, memos, voice mail, and meetings.
2. Informal Communication
Informal communication is communication between people within an organization, but not planned or not specified in the organizational structure. Informal communication function is to maintain the social relationships of friendship informal groups, dissemination of information of a personal nature and such private issues, gossip, or rumors.
Which is more valuable to employees ?
If an employee in a company wanted to communicate with someone who has a higher position than the employee, then the employee is required to use formal communication. Because communication is more formal, polite and tend to provide more accurate information. But if by a fellow employee, to use informal communication. Because fellow employees require closer interaction and social nature.
Name: Rizki Gigih Apriati
ReplyDeleteStudent Number: C1L012013
Question number 13
How can you control or respond ethically to office gossip?
We can control or respond ethically to office gossip by:
● Run, don’t walk, away from anyone who starts to gossip. Even if you don’t contribute to the conversation, just being present indicates consent.
● End rumors about others. If you overhear something that is untrue, step up and say so. People will respect your integrity.
● Attack rumors about yourself. Be aggressive and determine who originated the remark, if possible. Always follow with documentation explaining what really happened.
● Keep confidences. Become known as someone who is close-mouthed.
● Limit the personal tidbits you share about yourself and keep them on the light
side. Too much information may be blown out of proportion and/or become tempting
to someone else to expand. Trust only those who have demonstrated and earned your confidence.
● Avoid any form of coworker belittlement. Today’s coworker may be tomorrow’s senior vice president.
● Build coworkers up; don’t tear them down. If you must use the grapevine, use it to praise coworkers. They will remember.
Name : Friska Tri Wulandari
ReplyDeleteStudent number : C1L012004
Question no 4 :
Fewer layers of management mean greater communication chalenges for frontline workers. why?
Answer :
Because in the past management structures did not require that every employee be a skilled communicator. Today, frontline get participation in decision making as well as the managers. In this case, can improve employees skill as a writer and a communicator.
Name : Reny Faustina Rukmiyanti
ReplyDeleteStudent Number : C1L012039
Question Number 9 :
Why is oral communication considered more effective than written
communication? Why doesn’t everyone use it exclusively?
Answer :
Oral communication considered more effective than written communication because it minimizes misunderstandings because communicators can immediately ask questions to clarify uncertainties. Most of us enjoy face-to-face interpersonal communication because it is easy, feels warm and natural, and promotes friendships.
Everyone doesn't use it exclusively because it produces no written record, sometimes wastes time, and may be inconvenient. In addition, conversations take more time because we find it difficult to stick to business.
Name: Reny Sarah Ayuningtias
ReplyDeleteStudent Number: C1L012017
Question Number 2:
In today’s workplace can you expect to be exercising more or less control of your career? Why? (Obj. 1)
Answer:
You can expect to be exercise more control of your career. How communication skills are one factor that you do control and closely tied to your success in today’s workplace. In today's fast changing, communication skills are like a weapon for someone to survive. You must develop the superior communication skills to shifts in technology and competition. Furthermore, you must also be flexible and willing to continually training new skills that supplement the strong foundation of basic skills you are.
Name: Dimas Mohammad Irfan
ReplyDeleteStudent Number: C1L012007
Question Number 7
How can business communicators overcome some of the inevitable barriers in the communication process? (Obj. 4)
Answer:
We can reduce or overcome many interpersonal communication barriers if we can...
A. Realize that the communication process is imperfect
B. Adapt your message to the receiver
C. Improve your language and listening skills
D. Question your preconceptions
E. Plan for feedback
F. Focus on what is important
G. Shut out interruptions.
Name : Medika Danang Indanto
ReplyDeleteStudent number : C1L012041
Question Number 11
Compare formal and informal channels of communication within organizations. Which is more valuable to employees ?
Answer :
1. Formal comunication :Formal communication is a kind of verbal presentation or written information that precisely follows certain rules and is free of any slang language. Formal communication models used in the workplace include downward communication, where information moves from management to the lower level employees; upward communication where information moves from employees to management and horizontal communication where information is shared between colleagues in the office.
2. Informal communication :Informal comunication is messages which are circulating on regulated, preset channels, of an organization are creating the formal communication. The content of the communication is related to the organization’s activity, to the work and to anything which is related to those. The formal communication can consist in verbal messages, nonverbal messages, written, under the shape of letters, telephone messages, radio messages, printed, internal notes. Even some gestures can consist in formal communication. The messages are transmitted by the authorized ones: on official channels, these arrive to the ones who need to react, to people or machines which need to know the content of these messages.
Which is more valuable to employees ? Because fellow employees require closer interaction and social nature. the more valuable is INFORMAL COMMUNICATION because each employee can deliver more accurate information and more formal because every employee requires closer interaction.
Name: Hanan Arn Hilda
ReplyDeleteStudent Number: C1L012042
Question Number 12
Who is generally involved and what information is typically carried in downward, upward, and horizontal communication channels?
Answer:
- Information flows downward from management to workers. This information includes policies, procedures, directives, job plans, mission goals, and efforts to motivate staff members.
- Information flows upward from employees to management. Subordinate employees describe progress in completing tasks, report roadblocks encountered, and suggest methods for improving efficiency.
- Horizontal communication occurs among workers at the same level. Informal channels of communication, such as the grapevine, deliver unofficial news both personal and organizational among friends and coworkers.
Name : Inke Naurita Purwoto
ReplyDeleteStudent Number : C1L012049
Question number 4
Fewer layers of management mean greater communication chalenges for frontline workers. why?
Answer :
Because, the management structure and the hierarchical authoritarian past does not require every employee to be a skilled communicator. while frontline employees are able to participate in decision-making and can communicate well. Almost everyone is a writer and communicator.
Name : Uki Agustina
ReplyDeleteStudent number : C1L012024
Question number : 9
Why is oral communication considered more effective than written communication? Why doesn’t everyone use it exclusively?
Answer :
Because oral communication to meet with colleagues so the bussines will to clear a cooperate through written communication to make miss communication sometime.It minimizes misunderstandings because communicators can immediately ask questions to clarify uncertainties. For another, it enables communicators to see each other’s facial expressions and hear voice inflections, further improving the process. Oral communication is also an efficient way to develop consensus when many people must be consulted.
Because everyone has opinion for choice communication in bussines which more effectively.When individuals meet face-to-face or speak on the telephone, someone’s work has to be interrupted. In addition, conversations take more time because we find it difficult to stick to business.
Name : Ijra Dabela Laksono
ReplyDeleteStudent Number : C1L012047
Question Number 2
In today’s workplace can you expect to be exercising more or less
control of your career? Why?
Answer
We must maximize the performance of us because our customers has the choice and performance we determine was they will choose our companies. We wear the purpose of determining the maximum ambitious, and give a result of working real in the world of our business. Therefore in working we must maximize the performance of us to be able to compete with other companies and convincing customers that our company promising the results yet.
This comment has been removed by the author.
ReplyDeleteName : Enggar Wardhana
ReplyDeleteStudent Number : C1L012014
Question number 14
What are seven goals of ethical business communicators?
Answer
Abiding by the Law.
Know the laws in your field and follow them.
Telling the Truth.
Ethical business communicators do not intentionally make statements
that are untrue or deceptive.
Labeling Opinions.
Sensitive communicators know the difference between facts
and opinions.
Being Objective.
Ethical business communicators recognize their own biases and strive
to keep them from distorting a message.
Communicating Clearly.
Ethical business communicators feel an obligation to write
clearly so that receivers understand easily and quickly.
Using Inclusive Language.
Ethical business communicators use language that
includes rather than excludes.
Giving Credit.
Ethical communicators give credit for ideas by (a) referring to originators’
names within the text; (b) using quotation marks; and (c) documenting sources with endnotes, footnotes, or internal references.
Name : Auro Rahman
ReplyDeleteStudent Number : C1L012032
Question number : 2
In today's workplace can you expect to be exercising more or less control of your career? why?
Answer :
you can expect to be more exercise and more control in your career
communication skill is the first thing you must to get, because you have to communicate with each other at your workplace. it can help you when you must to present your work or your idea in front of your boss in meeting room. and today the era is different, the communication skill is important, it can make you still survive in this era, it because we are in globalitation era.
Name : Bayu Aji Kuncoro
ReplyDeleteStudent Number : C1L012029
Question number : 14
What are seven goals of ethical business communicators?
Answer :
1. Obeying the Law
Law in question here is more to the copyright law, the concept of fair use, individuals have limited right to use copyrighted material without requiring permission.
2. Telling The Truth
Business person or ethical business communicators must tell the truth and does not deceive. If the fraud many executives flying businesses that have been imprisoned due to fraud. Being true to yourself is the foundation of ethical behavior.
3. Labeling opinion
Opinions are beliefs held with confidence but without proof. The statement can not be proven is an opinion, and opinions are expressed as if they are facts that are not ethical.
4. Be objective
Ethical business communicators recognize their own biases and try to keep them from distorting the message. The point is, we must act right here / in accordance with existing rules or are not concerned with their own ego.
5. Communicating Clearly
Should be able to change the message that complicated or hard to understand to be easily understood and must be done quickly. Law that requires businesses to write policies, warranties, and contracts in a language that is easily understandable to the average reader.
6. Using Inclusive Language
Must use formal language / ethical and is not intended to mendikriminasi person or a group there. Both races, skin, religion and so forth.
7. Lending / giving credit
Give credit for ideas using quotation marks, and document sources with endnotes, footnotes, or the internal reference and the name refers to the originators in the text
Name: Luthfi Agasya
ReplyDeleteStudent Number: C1L012055
Question number 10
Why is written communication important business, and why doesn't everyone use it exclusively?
Answer
Written messages provide a permanent record, a necessity in these times of increasing litigation and extensive government regulation. Writing out ideas instead of delivering them orally enables communicators to develop organized, well-considered messages thus facilitating recall, comprehension for receivers and they can be reviewed if necessary. In addition, written messages can be dangerous. Words spoken in conversation may soon be forgotten, but words committed to hard or soft copy become a public record and sometimes an embarrassing or risky one
This comment has been removed by the author.
ReplyDeleteName : Septian Purnomo Putra
ReplyDeleteStudent Number : C1L012036
QUETSION NUMBER 6:
What are the five steps in the comunnication process?
The five steps in comunnication process is :
Sender Has Idea
The process of communication begins is sender has idea. In this process sender must have idea before open the communication with receiver.
Sender Encodes Idea in Message
The next step in the communication process involves encoding idea. In this steps senders converting the idea into words, expressions or gestures that will convey meaning so that the other person can understand what sender say.
.
Message Travels Over Channel
Because communication process have verbal and nonverbal message. So In this step is about the medium over which the message is physically transmitted is the channel .Message may be delivered by handphone, memo, or face to face etc. So senders must chose the channel and shape the massage carefully.
Receiver Decodes Message
In this step of communication process is about receiver. Receiver is person who recieve the sender message. In this case receiver translating the message from its symbol form into meaning involves decoding.
Feedback Travels to Sender
The last step of communication process is feedback. The verbal and nonverbal responses of the receiver create feedback , a vital part of the communication process. Feedback helps the sender know that the message was received and understood.
Name : Finandita Putri Alifa
ReplyDeleteStudent Number : C1L012025
Question number 10
Why is written communication important in business, and why doesn’t everyone use it exclusively?
Answer :
Why is written communication important in business?
Because almost of all business transactions may involve a written message, writing skills are very important for the success of your business. Written communication produce a written record permanently. By the way writing out ideas instead of delivering them orally enables communicators to develop organized, with a written record also facilitate recall and understanding to the recipient. Written documents are also convenient and economically possible. They can be prepared and be read a second time on the schedule permits communicators, and they can be reviewed if necessary.
Besides written communication also does not take much time because the individual didn’t meet face to face so it doesn’t interfere with a person's work,
.
Why doesn’t everyone use it exclusively?
Because with use the written communication can't see or hear one another and therefore can't provide immediate feedback. Written message also have drawbacks as it requires good preparation and good writing skills so that the message can be received well. Sometimes people consider email or text message records not for public consumption so they throw it away.
Nama : Untung Juan Pambudi
ReplyDeleteStudents Number : C1L012031
Question Number 1. What does the expression communication skills include?
The Answer :
There are Two basic forms of communication skills
1 .Oral communication is the process of verbally transmitting or delivery information,message, expression, feelings and ideas directly and can be understood from one individual or group to another.. Examples of oral communication include face-to-face conversations, telephone conversations, or discussions.
2. Written communication is process conveying, information, message, through writing.which can be read and understood by others. such as by mail, telegram, fax, e-mail, text message.
.
-And then there are three action of components skill communication involves, verbal, nonverbal, and paraverbal. Verbal component focus on the content of our message, choice and arrangement of our words. Nonverbal components focus on the messages we send through our body language. Paraverbal components focus on how we say what we say.
Name : Sarah Nur Ramadhani
ReplyDeleteStudent Number : C1L012016
Question number 1 : What does the expression communication skills include? (Obj. 1)
Communication skills have improtant role of an organization, especially for job effectivity, personal performances, career advancement and organizational success. How this communication skills shows what actually whole information that will engage with their goals. This skills include of two basic things, oral communications and also written communications.
Here are the explanation :
1. Oral Communication : similar with direct conversation, consist of more than one person, it might two or more persons. That directly speech and conversate with each other and deliver information as their main purpose.
2. Written Communication : we can say that this is undirect conversation, or even using the technology as the mediator to actually help our communication with the person that far away from us. For example, it could be using internet, like social media, website or many stuff, to support the effectivity of our communication.
Both of two things are same important. How each skills are corelate each other to actually help the efficiency and effectivity of our communications.
This comment has been removed by the author.
ReplyDeleteName : Nadia Mutiara
ReplyDeleteNumber Of Student : C1L012003
Chapter 1
Question :
1. are knowledge workers? Why are they hired? (Obj. 1) (chapter review)
answer :
• lecturers , teachers, scientists
• Because, they are professional educators who have more knowledge to transferring or give, and develop their science to the public or students
Name : Nadia Mutiara
ReplyDeleteNumber Of Student : C1L012003
Chapter 1
Question :
1. are knowledge workers? Why are they hired? (Obj. 1) (chapter review)
answer :
• lecturers , teachers, scientists
• Because, they are professional educators who have more knowledge to transferring or give, and develop their science to the public or students
Name : Sasta Anindia Dwi Puspita Sari
ReplyDeleteStudent Number : C1L012010
Question number: 10
Why is written communication important in business, and why
doesn’t everyone use it exclusively?
Written communication is important in business because it needs most form of written communications such as e-mails, memos, letters, faxes, instructions, procedures, policies, proposals, newsletters, etc. It also helps us to preserve our memories of the special messages and prevents misunderstandings since you can always refer to the message and it also gives you time to process certain information.
Written communication isn't used by everyone exclusively because we have to prepare it carefully. It can be dangerous if there is a mistake. People will knows and remember it. It also requires a good writing skills and we have to learn it.
Name : Lusiana Aprilianti
ReplyDeleteStudent Number : C1L012002
Question number 2
In today’s workplace can you expect to be exercising more or less
control of your career? Why?
Answer
You can practice more to control your career .
Because of that you can survive in the business world career control is very important . Maybe a way to give an idea or a good performance for the company , as well as good communication to customers or to your colleagues and can be used as a key communication successive your career .
Name : Fina Nugraheni
ReplyDeleteStudent Number : C1L012012
Question number 12 : Who is generally involved and what information is typically carried in downward, upward, and horizontal communication channels?
Answer :
>Downward communication
Who involved in this communication : decision makers(manager), subordinates(employee).
The information flowing downwards from decision makers (manager) to subordinates (employee).
The information flowing such as policies, procedures, directive, job plans, mission goals, motivation.
>Upward Communication
Who involved in this communication : subordinates, management.
The information flowing upward from non management employee to management. The information flowing such as product feedback, customer data, progress reports, suggestions, problems, clarification.
>Horizontal Communication
Who involved in this communication : workers at the same level.
In this communication, the same workers at the same level can share information, discuss problem solving, team building, share new idea, etc.
This comment has been removed by the author.
ReplyDeleteName : Yuniar Denti Ikrorent W.
ReplyDeleteStudent Number : C1L012018
Question Number 3
Who are knowledge worker? Why are they hired?
Answer
The knowledge worker are people who paid for their ability in knowledge sectors. They work with information and technology. Example of the knowledge worker is software engineers, product developers, planners, programmers, scientist, ctc. They are hired to develope their knowledge to convert ideas into product, services, and processes. They work at task of planning, acquiring, searching, analyzing, organizing, storing, programming using the the knowledge. They also solve the problems in the organizational.
Name : Melita Sari
ReplyDeleteNumber of Student : (C1L012043)
CHAPTER 1 .
Question no 13
How can you control or respond ethically to office gossip? (Obj. 7)
Answer
1. I will look for sources of gossip
2. Learning to understand the properties of gossip sources, before asking them directly.
3. invited to speak 4 eyes, and then try to focus on solutions rather than prolong the problem.
4. take strategic steps in order to restore harmony back atmosphere, enhance cooperation and sense of family..
Name : Anisa Intan Riandini
ReplyDeleteStudent Number : C1L012040
Question number: 10
Why is written communication important in business, and why
doesn’t everyone use it exclusively?
Answer :
Organizations depends on written communication because, written messages provide a permanent record and allows communicators to develop organized so as to facilitate remember and understanding to the recipient. Written documents are also comfortable. They can be prepared and be read a second time on the schedule permits communicators, and they can be reviewed if necessary.
Because in written communication requires good preparation and requires good writing skills. In addition the business is required to have a verbal cues and warmth, can not be changed based on audience feedback.
Name : Katherine Handayani Ubwarin
ReplyDeleteStudent Number : C1L012033
Qustion number 3
Who are knowledge workers?
Why are they hired?
Answer :
Knowledge workers are :
1. Information Technology
2. Computer Programmers
3. Systems Analysis
4. Technical Writers
5. Lawyers
6. Teachers or Professors
7. Scientists.
They are employed as the main work related to information or someone who develops and uses knowledge in place works. Such as analyzing data to establish relationships, identify and understand the information, understand cause and effect, create or modify the strategy, produce a new kind of capabilities
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DeleteName : Theresia Yulinda Pertiwi
ReplyDeleteStudent Number : C1L012053
Question Number 8
What are the three main functions of organizational communication?
• organizational communication is Way of understanding organizational communication by describing what messages do and how they move through organizations.
Functions organizational communication is:
(a) to inform
(b) to persuade
(c) to promote goodwill.
Organizational communication has two functions are internal and external functions.
Internal function
Internal communication includes exchanging ideas and messages with superiors, coworkers, and subordinates.
• inform management of progress
• develop new products and services, persuade employees or management to make changes or improvements
• coordinate activities, and evaluate and reward employees.
External Function
External communication includes communication of consumers, suppliers, government, and public.
• answering inquiries about products or services,
• persuading customers to buy products or services, clarifying supplier specifications,
• issuing credit, collecting bills, responding to government agencies,
• and promoting a positive image of the organization.
Name : Fatima Zakiya Razani
ReplyDeleteStudent Number : C1L012045
Question number 15 :
When you are faced with a difficult ethical decision, what questions should you ask yourself?
Answer :
when we are faced with a difficult ethical decision, we can ask ourself several questions in guiding us to do the right thing, there are :
1. Is the action are considering legal?
2. How would we see the problem if we were on the opposite side?
3. What are alternate solutions?
4. Can we discuss the problem with someone whose advice we trust?
5. How would we feel if our family, friends, employer, or coworkers learned of our action?
Thank you.
Name: Aji Bagus Panuntun
ReplyDeleteNIM: C1L012030
Question:
15. When you are faced with a difficult ethical decision, what questions
should you ask yourself? (Obj. 7)
Answer:
In my opinion. When we faced with a difficult ethical decision, of course, we will dilemma with several options (for the ethical decision), before we decide on a few options, first we must ask ourselves about question as below:
1. Is the action are considering legal?
2. How would we see the problem if we were on the opposite side?
3. What are alternate solutions?
4. Can we discuss the problem with someone whose advice we trust?
5. How would we feel if our family, friends, employer, or coworkers learned of our action?
so after that, we can conclude before we choose option for the ethical decision.
Thanks you
Name : Sekar Ardyningrum
ReplyDeleteStudent Number : C1L012008
Question number 8 :
What are the three main functions of organizational communication?
Answer :
The three main functions of organizational communication is :
1. To inform,
2. To persuade,
3. To promote goodwill
The three main functions is used better internally and externally. When you are communicating internally with superiors, coworkers, and subordinates. And when you are communicating externally with customers, suppliers, government agencies, and the public.
Name : Wakhid Bagas Pranoto
ReplyDeleteStudent Number : C1L012023
Question Number 8
What are the three main functions of organizational communication?
Answer :
Organizational communication have three main function :
1. to Inform
2. to Persuade
3. to Promote Goodwill
Also, Organizational Communication have two other function :
Internal function
Internal communication includes communication superiors, subordinates and coworkers.
1. Inform management of progress, develop new products and services, persuade employees.
2. Persuade employees or management to make changes or improvements.
3. Evaluate and reward employees.
External function
External communication includes communication of consumers, suppliers, government, and public.
1. Answering inquiries about products or services.
2. Persuading customers to buy products or services.
3. Promoting a positive image of the organization.
Name : Muhammad Ikhwan Arif
ReplyDeleteStudent Number : C1L012035
Question Number 5 :
What technologies enable workers to have "anytime anywhere" officies ?
Anawer :
The anytime anywhere offices only need a cell phone and wireless computers. because in today's mobile phones are like computers running. who can do just about anything and anywhere.
Name : Widari Faras Wisuda
ReplyDeleteStudent Number : C1L012048
Question Number 3 :
Who are knowledge workers? Why are they hired?
Answer :
Knowledge worker is a person who can add value to the company's profit or organization or by processing the information he had and he got to create something new for the advancement of the company or organization.
examples of knowledge workers is lawyers, doctors, diplomats, law-makers, software developers, managers, and bankers.
Knowledge workers are hired to run each job or task assigned to their company. Knowledge workers must be critical thinkers they should be able to make decisions and communicate decisions.
Thank you.
NAME : ISTNADYLLA A.F.
ReplyDeleteNIM : C1L012052
Question number 7 :
7. How can business communicators overcome some of the inevitable barriers in the communication process? (Obj. 4)
Answer:
Business communicators can overcome some of the obstacles can not be avoided in the communication process in a way:
1. Realizing that the whole process vulnerable to damage or are not perfect
2. Focus on the receiving environment and focus on the important things.
3. Anticipate problems that will appears.
4. Organize ideas logically
5. Improving listening skills. because most of successful communication is listening.
NAME : ISTNADYLLA A.F.
ReplyDeleteNIM : C1L012052
Question number 7 :
7. How can business communicators overcome some of the inevitable barriers in the communication process? (Obj. 4)
Answer:
Business communicators can overcome some of the obstacles can not be avoided in the communication process in a way:
1. Realizing that the whole process vulnerable to damage or are not perfect
2. Focus on the receiving environment and focus on the important things.
3. Anticipate problems that will appears.
4. Organize ideas logically
5. Improving listening skills. because most of successful communication is listening.
Nama : Fiska Aprily C
ReplyDeleteStudent Number : C1L012060
Q15: When you are faced with a difficult ethical decision, what questions
should you ask yourself? (Obj. 7)
Answer:
1. Is this decision good or not? worth or not?
2. What is the Pros and Cons of this decision?
3. Who stands to lose and will benefit from this decision?
Thank you.
Nama : Fiska Aprily C
ReplyDeleteStudent Number : C1L012060
Q15: When you are faced with a difficult ethical decision, what questions
should you ask yourself? (Obj. 7)
Answer:
1. Is this decision good or not? worth or not?
2. What is the Pros and Cons of this decision?
3. Who stands to lose and will benefit from this decision?
Thank you.
Name: Afif Faishal Fakhri
ReplyDeleteStudent Number: C1L012037
question number 7:
How can business communicators overcome some of the inevitable
barriers in the communication process?
answer:
after what I understand and I have received, I divide into three
1.anticipate, good communicator can anticipate problems by understanding the problem and then find a way out of the problem
2 & 3.listening and understanding, why? As a listener it means providing feedback that describes rather than evaluates and understanding to communicators must understand the environment and frame of reference of the receiver to create an effective environment for useful feedback.
thanks
Name: Aryni Freginia Rahmadhani
ReplyDeleteStudent Number: C1L012059
Question number 14:
What are seven goals of ethical business communicators?
Answer:
From the book there are seven goals of ethical business communicators and I get some explanations that I can understand;
1. Abiding the Law.
It means that being a good business communicators needs to obey the law. Some people have have limited rights to use copyrighted material without asking permission, so be careful with selecting ideas because there are seveal restricted rules in business communication.
2. Telling the Truth.
A business communicator should be honest in telling and making statements, because several causes can go very mistaken if you try to lie. Therefore, being honest to yourself is important.
3. Labeling Opinions.
Business communicators have to understand about the difference between opinions and facts, because not all opinions can be considered as facts. Some people are very sensitive in knowing the difference between both of them.
4. Being Objective.
Being objective in this situation means, you have to use the business ethical in choosing the right statements. It has been told that being honest in reporting means elling the whole statements and all facts fairly.
5. Communicating Clearly.
The ethical of business communicators is that they have to write and speak clearly so that the receivers can easily understood. The chapter has told that using “plain english” which means using short sentences and simple words is required in businesses to write policies, warranties, and contracts so that average readers can clearly understand.
6. Using Inclusive Language.
Ethical business communicators use language that
includes rather than excludes. They avoid expressions that discriminate against individuals or
groups on the basis of their sex, ethnicity, disability, race, sexual orientation, or age. Language is discriminatory when it stereotypes, insults, or excludes people. You will learn more about how to use inclusive, bias-free language in Chapter 4.
7. Giving Credit.
A good ethical communicators give credits for the ideas and statements that they had used by mentioning the originators names within the text, using quotation marks which had been said by the originators, and documenting sources with endnotes,
footnotes, or internal references . Stealing ideas and statements is unethical especially for business communicators.
Thank you.
Name: Guntur Hanif Adi Putra
ReplyDeleteStudent Number: C1L012001
question number 1.
What does the expression communication skills include?
answer.
communication skills is a skill or ability of sharing a message, ideas, information or thoughts to others in order to understand what the other person meant well, directly or indirectly verbally.
so, Communication is very important in the life. Communication there're many forms, one of which is the verbal communication. In fact verbal communication is more commonly used than the non-verbal communication, because it's minimize of miss understanding.
Name : Rizki Amalia
ReplyDeleteStudent Number : C1L012020
Question Number 5 :
What technologies enable workers to have "anytime anywhere" officies ?
Anawer :
The technoogies that enable worker to have anytime anywhere offices is such technologies that provide all of things that need to running the job such there is connection access and preferable way to running the job everytime and everywhe and also, that technologies are preferable to use in case of its simple to applied and use