Friday, September 20, 2013

Acc Int Class Assignment 2: Chapter Review 2

Please answer Chapter Review in page 71-72 Chapter 2. This is individual assignment.  1 student should answer 1 question. Please refer to Assignment 1 to determine which question you should answer.
To submit your assignment please upload here as COMMENT.
Write the question first, and then answer the question.
Don't forget to write your name and student number.

The last date to upload is 29 September 2013 (Sunday) at 10.00 pm.

Thank you.

Mr.AP

59 comments:

  1. Name: Restu Amanda Nur Illahi
    Student Number: C1L012034

    Question Number 4
    4. What is groupthink, and how can it be avoided?

    Groupthink is when people agree with each other to maintain the status quo to support a decision result but the decision-making process is too quickly and it is not a right decision or outcome.

    To avoid Groupthink, it is important to have a process for checking the assumptions behind the decisions, for validating the decision-making process and they can encourage open discussion, search for relevant information, evaluate many alternatives, consider how a decision will be implemented, and a plan if in this case the decision doesn’t work out.

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  3. Name: Arina Nurjanah
    Student Number: C1L012022

    Question Number 7
    7. List five behaviors you consider most important to participate actively in workplace meetings.

    Lists five behaviors that I think is most important to actively participate in working meetings are:
    • Come prepared. Bring the agenda and any distributed materials. Study the topics and be ready with questions, comments, and good ideas.
    • Contribute respectfully. Wait your turn to speak; raise your hand to be recognized.
    • Express your views IN the meeting. Build trust by not holding postmeeting “sidebars”
    that involve criticism and judgments.
    • Have a positive attitude. Use positive body language; speak energetically.
    • Give credit to others. Gain allies and enhance your credibility by recognizing others in front of peers and superiors.

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  4. Name : Bella Chilwana Sharofah
    Student number : C1L012050

    Question number 5
    Why are team decisions reached by consensus generally better than those reached by majority rule?

    Because consensus is discussion continues until all team members have aired their opinions and ultimetaly agree. It produces creative, high-quality discussion and generally elicits commitment by all members to implement the decision.
    While majority rule, this method results in a quick decision but may leave and alienated minority uncommitted to implementation. So, consensus generally better than majority rule.

    ReplyDelete
  5. Name : Leila Febriani
    Student Number : C1L012038

    Question number 8
    How is videoconferencing different from Web conferencing?

    Videoconferencing combines video, audio, and communications networking technologies for real-time interaction in special telepresence rooms. Web conferencing enables participants to
    stay in their offices using their computers to present slides, share documents, and converse in real time. Web conferencing is similar to videoconferencing but may work with or without the transmission of pictures of the participants.

    ReplyDelete
  6. Name : Khamida Lastun Nisa'a
    Student number : C1L012019

    Question number 4
    What is groupthink and how can it be avoided?

    Groupthink is faulty decision-making processes by team who are overly eager to agree with one another.

    Effective teams avoid groupthink by striving for team diversity. In age, gender, background, experience and training. They ancourage open discussion, search for relevant information, evaluate many alternatives, consider how a decision will be implemented and plan for contingencies in case a decision doesn't work out.

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  7. Nama : M. Reza Taufiq
    Student number : C1L012061


    Question 1. List seven reasons that explain why organizations are forming
    groups and teams.

    Answer :

    - Better decisions
    if each member of the group will submit ideas to get the best decision
    - Faster respons
    in solving a problem, if discussed by a good team then it would have produced the best solution of the problem quickly
    - Increased Productivity
    when the group saw a good opportunity, they will discussed to improve productivity
    - Greater buy-in
    Decisions arrived at jointly are usually better received because members are committed to the solution and are more willing to support it.
    - Less resistance to change
    People who have input into decisions are less hostile, aggressive, and resistant to change.
    - Improved employee morale
    Personal satisfaction and job morale increase when teams are successful.
    - Reduced risks
    Responsibility for a decision is diffused, thus carrying less risk for any individual.

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    ReplyDelete
  9. Name : Herdian Probo Jatmiko
    Student Number : C1L012028

    Question Number 13
    List ten techniques for improving nonverbal communcation skills in the workplace. Be prepared to discuss each?

    1. Establish and maintain eye contact
    In some countries appropriate the eye contact signals interest, attentiveness, strength, and credibility.
    2. Use posture to show interest
    Encourage communication interaction by learning forward, sitting or standing erect and looking alert.
    3. Reduce or eliminate physical barriers
    Move out from behind, arrange meeting chair in circle.
    4. Improve your decoding skills
    Watch the facial and body expression languages to understand the complete verbal and nonverbal message by communication.
    5. Probe for more information
    When you perceive nonverbal cues that contradicted verbal meanings, seek additional clues.
    6. Avoid assignning nonverbal meanings out of the context
    Make nonverbal assessment only when you understand a situation or a culture.
    7. Associate with people from diverse cultures
    Learn about the other culture to widen your knowledge and tolerance of intercultural nonverbal messages.
    8. Aprreciate the power of appearance
    Keep in mind that appearance of your business document, business space, and yourself send immediate positive or negative messages to other.
    9. Observes yourself on video
    Ensure that your verbal and nonverbal messages are in sync by recording and evaluating yourself making a presentation.
    10. Enlist friend and family
    Ask friend and family members to monitor your conscious and unconscious body movement and gesture to help you became a more effective communicators.

    ReplyDelete
  10. Name : Nur Dina Safitri
    Student number : C1L012046

    Question number 1
    List seven reason that explain why organizations are forming groups and teams.

    1. Better decisions.
    Decision are generally more accurate and effective because group members contribute different expertise and perspectives.
    2. Faster Response.
    When action is necessary to respond to competition or to solve a problem,small groups and teams can act rapidly.
    3. Increased productivity.
    Because they are often closer to the action and to the customer, team members can see opportunities for improving efficiency.
    4. Greater buy-in
    Decisions arrived at jointly are usually better received because members are committed to the solution and are more willing to support it.
    5. Less resistance to change
    People who have input into decisions are less hostile, aggressive, and resistant to change.
    6. Improved employee morale.
    Personal satisfaction and job morale increase when teams are successful.
    7. Reduced risks.
    Responsibility for a decision is diffused, thus carrying less risk for any individual.

    ReplyDelete
  11. Name : Friska Tri Wulandari
    Nim : C1L012004

    Question no 4 :
    What is groupthink and how can it be avoided?

    Answer :
    Groupthink is a faulty decision-making processes by team members who
    are overly eager to agree with one another. Several conditions can
    lead to groupthink: team members with similar backgrounds, a lack of systematic procedures,
    a demand for a quick decision, and a strong leader who favors a specific outcome.

    Groupthink be avoided by striving for team diversity—in age, gender,
    background, experience, and training. They encourage open discussion, search for relevant
    information, evaluate many alternatives, consider how a decision will be implemented, and plan
    for contingencies in case the decision doesn’t work out.

    ReplyDelete
  12. Name : Reny Faustina Rukmiyanti
    Student Number : C1L012039

    Question Number 9 :
    What techniques can make virtual meetings as effective as face-to-face meetings?

    Answer :
    When presenting ideas at a virtual meeting, the presenter should be as precise as possible. Give examples and use simple language. Recap and summarize often. Confirm understanding of what is being discussed. Without eye contact and nonverbal cues, the best way to keep the attention of the audience is through a powerful voice.

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  13. Name: Hanan Arn Hilda
    Student Number: C1L012042

    Question Number 12
    List five functions of nonverbal communication. Provide an original
    example of each?

    Answer:
    1. To complement and Illustrate.
    For example, in describing a speaker puts his finger sticks to form a small circle.
    2. T o reinforce and accentuate.
    for example, the rooms were neat and clean reflect the diligent child.
    3. T o replace and substitute.
    For example, substituting the word motion: shake your head to the right and the left does not know the meaning, moving the hands to a person means "no".
    4. T o control and Regulate
    for example, put a finger to his lips to silence suggests that listeners with the word "hust".
    5. T o contradict.
    For example, in the meetings of the speakers gave the sound "um" in a tone rather high, with the intention to good condition.

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  14. Name : Ijra Dabela Laksono
    Student Number : C1L0112047

    Question Number 2
    What are virtual teams, and how can misunderstandings among
    participants be reduced?

    Answer
    virtual teams is a group of people who interdependenty with a shared purpose across space, time, and organization boundaris using technology.
    misunderstanding are also much more likely if you are only communicating in written from on the one hand facial expression wich would clarify the meaning of statement in a face to face conversation are lacking and on the other hand it’s more difficult to ask clarifying question without appearing negative in a written conversation. misunderstanding about agreements, deadlines and responsibilities.

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  15. Name : Enggar Wardhana
    Student Number : C1L012014

    Question number 14
    Compare and contrast examples of professional and unprofessional
    behavior in regard to workplace speech habits and e-mail.

    Answer
    Unprofessional :
    - Speech Habits : Speaking in uptalk, a singsong speech
    pattern that has a rising inflection, making
    sentences sound like questions; using like
    to fill in mindless chatter; substituting go
    for said; relying on slang; or letting poor
    grammar and profanity slip into your
    conversation.
    - E-mail : Writing messages with incomplete
    sentences, misspelled words, exclamation
    points, IM slang, and senseless chatting.
    Sloppy, careless messages send a nonverbal
    message that you don’t care, don’t know, or
    aren’t smart enough to know what is correct.

    Professional :
    - Speech Habits : Recognizing that your credibility can be
    seriously damaged by sounding uneducated,
    crude, or adolescent.
    - E-mail : Employers like to see subjects, verbs, and
    punctuation marks. They don’t recognize IM
    abbreviations. Call it crazy, but they value
    conciseness and correct spelling, even in
    brief e-mail messages.

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    ReplyDelete
  17. Name : Auro Rahman
    Student Number : C1L012032

    Question number 2
    what are virtual teams, and how can misunderstandings among participants be reduced?

    Answer :
    the virtual teams is the people or your team isn't near you, maybe your team in different city or different country, but you and you team work together with the technology.
    misunderstanding is normal in team interaction, members should bring complementary skill to a team. team as whole have ethical responsibilities to their members, and members have a number of specific responsibilities to each other. so with use the technology, the members have to share each other to efective.

    ReplyDelete
  18. Name : Fiqri Wibysono
    Student number : C1L012005

    Question number 5
    Why are team decisions reached by consensus generally better
    than those reached by majority rule?

    Answer
    Using consensus method are better than majority rule because it produces creative, highquality
    discussion and generally elicits commitment by all members to implement the
    decision. Meanwhile the majority rule results in a quick decision
    but may leave an alienated minority uncommitted to implementation.

    ReplyDelete
  19. Name : Sarah Nur Ramadhani
    Student Number : C1L012016

    Question number 1 : List seven reasons that explain why organizations are forming groups and teams. (Obj. 1)

    There was seven reasons to show us why organizations are better being group and team :

    1. “Better decisions” : In a group, decision cannot apper only from one prespective. It’s need collective prespective to achieve the best decisions. Decisions are generally more accurate and effective because group members contribute different expertise and perspectives. And it’s only can appear based on all group’s contributions.

    2. “Faster response” : To achieve the best goals, respons was really important. When action is necessary to respond to competition or to solve a problem, small groups and teams can act rapidly. Response need togetherness inside of an organizations.

    3. “Increased productivity” : Productivity is the most important thing in a bussiness organization. Because they are often closer to the action and to the customer,
    team members can see opportunities for improving efficiency.

    4. “Greater buy-in” : Decisions arrived at jointly are usually better received because members are committed to the solution and are more willing to support it. Each member of organizations create greater good of buy-in activity.

    5. “Less resistance to change” : People who have input into decisions are less hostile,
    aggressive, and resistant to change. Because resistance is an obstacle in an organizational process.

    6. “Improved employee morale” : Personal satisfaction and job morale increase when teams
    are successful. Because satiscfaction is a symbol, wether they are in success condition or not. Moreover, it will increase the quality of employee.

    7. “Reduced risks” : Responsibility for a decision is diffused, thus carrying less risk for any individual. Risk will be there as their consequences, but atleaset, the role group and team can minimize it.

    ReplyDelete
  20. Name : Sasta Anindia Dwi Puspita Sari
    Student number : C1L012010

    Question number : 10
    According to experts, we ignore, forget, distort, or misunderstand
    75 percent of everything we hear. Why are we such poor listeners?

    Answer:
    We are such a poor listener because firstly, we have never been taught to listen. In school we are taught to speak, write, and read. But, there is no course about listening. In addition, our listening skills may be less than perfect because of
    the large number of competing sounds and stimuli in our lives that interfere with concentration. Finally, we are inefficient listeners because we are able to process speech much faster than others can speak.

    ReplyDelete
  21. Name : Theresia Yulinda Pertiwi
    Student Number : C1L012053

    Question Number 8
    How is videoconferencing different from Web conferencing?

    the difference between web conferencing and video conferencing is that web conferencing allows you to share a computer’s content over a distance and video conferencing allows you to see the other people you are connecting to from wherever they are. Web conferencing is similar to videoconferencing but may work with or without the transmission of pictures of the participants.

    ReplyDelete
  22. Name : Sekar Ardyningrum
    Student Number : C1L012008

    Question number 8 :
    How is videoconferencing different from Web conferencing ?

    Answer :
    Videoconferencing combines video, audio, and communications networking technologies for real-time interaction. At the high end of videoconferencing systems are telepresence rooms. Web conferencing enables participants to
    stay in their offices using their computers to demonstrate products, make presentations, and interact with participants in real time. Web conferencing is similar to videoconferencing but may work with or without the transmission of pictures of the participants.

    ReplyDelete
  23. Muhammad Ikhwan ArifSeptember 25, 2013 at 6:21 AM

    Name : Muhammad Ikhwan Arif
    Student Number : C1L012035

    Question Number 5 :
    Why are team decisions reached by consensus generally better than those reached by majority rule?

    Answer :
    Because consensus is discussion continues until all team members have presented their opinion and in the end, agreed. It produces creative, high-quality discussion and generally raise the commitment of all members to approve the decision. This method produces a quick decision but to leave uncommitted implementation alienated minority. So the group reaches a consensus decision is better than reached by majority vote.

    ReplyDelete
  24. Name : Aji Bagus Panuntun
    NIM : C1L012030

    Question:
    15. What five specific behaviors do you think would be most important
    in giving you an etiquette edge in your business career? (Obj. 7)

    Answer
    when we want to have a good etiquette edge in our business career, we must have a good behavior, not only to boss but with coworkers. there are:
    1. Use polite words - Be generous with words and phrases such as please, thank you, and
    you’re welcome .
    2. Express sincere appreciation and praise - Tell coworkers how much you appreciate
    their efforts. Remember that written thank-you notes are even better than saying
    thanks.
    3. Be selective in sharing personal information - Avoid talking about health concerns,
    personal relationships, or finances in the office.
    will begin to wonder what you are saying behind their backs.
    4. Respect coworkers’ space - Turn down the ringer on your business phone, minimize the use of speakerphones, and turn your personal cell phone down or off during business
    hours. Avoid wearing heavy perfumes or bringing strong-smelling food.
    5. Disagree agreeably - You may not agree with argument/opinion everyone, but you should respect their opinions/argument.

    Thank You

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  25. Name : Medika Danang Indanto
    Student Number : C1L012041

    Question number 11 :
    What are ten technique for improving workplace listening? be prepare to describe each.

    1. Clear & Direct. Be certain the information need to convey whether it is spoken or written is clear and directly communicated. Use language that is specific and unambiguous. Check that the receiver understands the message as you intended.

    2. Actively Listen. Becoming an active listener means make a conscious effort to truly hear what the other person is saying in their words as well as their body language. Practice holding off thinking about how to respond or interrupting until have thoroughly heard what they are saying.

    3. Paraphrase. The goal of paraphrasing is to ensure are clear about what has been said and let the speaker know that care about what he or she is communicating. Both are equally important in effective communication.

    4. Face-to-Face. Whenever have difficult information to convey or something that could result in many questions, choose to have a direct face-to-face conversation.Also have the huge benefit of non-verbal communication cues including tone of voice, facial expressions and other body language.

    5. Be Respectful. This means using the other person’s name, looking them in the eye, and nodding to aid in demonstrating understand what they are saying. If are communicating in writing, reread before sending your message to ensure that it could not be misinterpreted or taken as disrespectful.

    6. Message & Medium. Some of us are better communicating in writing and some are better at speaking. Some of us are better reading information and some at listening to information. In most cases, it depends on the message being delivered and received.

    7. Conversation to Audience. Communicating with boss, co-worker, customer or supplier may require a slightly different style. With boss, be careful to pick the right time, and ask for what need and what expect they can reasonably deliver. For a co-worker, be direct, transparent, and open-minded.

    8. Effective Texting. More and more of our workplace communication is done via email, voice mail and text messaging. There are advantages and disadvantages to each of these, depending on the message and the audience. Texting can be especially effective when a quick question or answer is required without further explanation or repeated follow up,

    9. Make the Most of Meetings. Way too many of us spend time in meetings that are unproductive and often unnecessary. Demand that those calling a meeting provide an agenda, hold to the appointed start and end time, and have only the right people in attendance. Ensure that the work done in the meeting warrants the time and resources taken away from those working independently.

    10. Stay Positive. Regardless of the conversation, try to keep it positive. Even the harshest feedback can and should be delivered in a positive, supportive, team-centric manner. Stay focused on behavior or performance and not character. When you are on the receiving end, avoid getting triggered by difficult messages. Keep in mind the bigger picture and the long term implications.

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  26. Name : Yuniar Denti Ikrorent w.
    Student Number : C1L012018

    Question Number 3
    Compare and contrast positive and negative team behavior.

    Answer
    Positive team behavior usually create good and conducive condition in organization. The team members make and obey the rule. They can analyze tasks and define the problems. When solving problems they give information and try out their ideas on discussion. They also help and support the other member who silent in discussion. They always listening actively to the other ideas and help to resolve the differences.
    The other hand, negative team behavior is shown by the bad attitude. They never listen the other ideas, put down the ideas and suggestions of others. They often waste of time and tell the thing that are not relevant to discussion topics. They always against the opinions of others and give inappropriate comment. They provide a disturbing joke.

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  28. Name : Katherine Handayani Ubwarin
    Number Student : C1L012033

    Question number 3
    Compare and contrast positive and negative team behavior?

    Answer :

    Positive
    1. Increase productivity : it will not delay the job and completing all tasks assigned to a team.
    2. Help solve the problem: the team will jointly move the potential to find a way out of the problem.
    3. Improve quality: the team will try to improve their competence in order to achieve common goals.
    4. Encourage others to increase its contribution to a team.

    Negative
    1. Lower productivity
    2. Hinder the development of the working group
    3. inhibit solve problems
    4. Degrade the quality

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  29. Name : Nadia Mutiara
    Number Student : C1L012003

    Chapter 2

    Question :

    1. . Compare and contrast positive and negative team behavior.
    Answer :

    • teams tend towards defeat negative thinking, because every step they make more reliant on emotion which inclined towards evil so as to not focus on what the intended and capable of triggering bad behavior, and making split group

    • different, with a team that always think positive, always upbeat, and their ability to rely on each step without thinking things are bad or negative and more focused , more compact and harmonious fellow team

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  30. Name : Yanti Oktavia Tampubolon
    Student Number : C1L012011
    Question Number 11
    What are ten techniques for improving workplace listening? Be prepared to describe each.
    Answer :
    a. Control external and internal distractions
    Move to an area where you can hear without conflicting noises or conversations. Block out surrounding physical distractions. Internally, try to focus totally on the speaker.
    b. Become actively involved
    Show that you are listening closely by leaning forward and maintaining eye contact with the speaker. Don’t fidget or try to complete another task at the same time you are listening. Listen to more than the spoken words. How are they said ? What implied meaning, reasoning, and feelings do you hear behind the spoken words ?
    c. Separate facts from opinions
    Facts are truths known to exist. Opinions are statements of personal judgments or preferences. Good listeners consider whether speakers are credible and speaking within their areas of competence. They do not automatically accept assertions as facts.
    d. Identify important facts
    Speakers on the job often intersperse critical information with casual conversation. Your task is to select what’s important and register it mentally. What step is next in your project? Who does what? What is your role ?
    e. Avoid interrupting
    While someone else has the floor, do not interrupt with a quick reply or opinion. And don’t show nonverbal disagreement such as negative head shaking, rolling eyes, sarcastic snorting, or audible sighs. Good listeners let speakers have their say. Interruptions are not only impolite, but they also prevent you from hearing the speaker’s complete thought. Listeners who interrupt with their opinions sidetrack discussions and cause hard feelings.
    f. Ask clarifying questions
    Good listeners wait for the proper moment and then ask questions that do not attack the speaker. Use open questions (those without set answers) to draw out feelings, motivations, ideas, and suggestions. Use closed fact-finding questions to identify key factors in a discussion.
    g. Paraphrase to increase understanding
    To ensure that you understand the speaker, repeat and summarize the message in your own words. Be objective and non-judgmental. Because your goal is to understand what the speaker is saying and to benefit from a clear summary of what was said.
    h. Capitalize on lag time
    Use lag time to silently rephrase and summarize the speaker’s message. Another effective trick for keeping your mind from drifting is to try to guess what a speaker’s next point will be. Most important, keep your mind focused on the speaker and his or her ideas—not on all the other work waiting for you.
    i. Take notes to ensure retention
    Make a note if you do not trust your memory or your memory has a forgetful nature. And make sure you have a good place to keep a record of the various projects, such as file folders, notebook, computer or files.
    j. Be aware of gender differences
    Men tend to use conversation disruptive behavior, while women generally disturbing to communicate approval, outlines the ideas of other group members, or to participate in the subject. Recognizing this trend will make you become more sensitive listener and knowledgeable.

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  31. Name : Lusiana Aprilianti
    Student Number : C1L012002

    Question number 2 :
    What are virtual teams, and how can misunderstandings among
    participants be reduced?

    Answer:
    Virtual teams are teams that use or make use of computer technology to communicate with members who are physically separated. Misunderstanding among participants is fair because it's the nature and mindset between one person and the other is different, then can be done to reduce misunderstandings by communicating regularly, which in regular intent is communication as needed in order for a team to achieve common goals for the betterment of the company.

    ReplyDelete
  32. Name : Uki Agustina
    Student number : C1L012024

    Question number : 9
    What techniques can make virtual meetings as effective as face-to- face meetings?

    Answer :
    Instead of meeting face-to-face, people have found other ways to exchange ideas, brainstorm, build consensus, and develop personal relationships. They may meet in audioconferences using telephones or in videoconferences using the Internet. Steady improvement in telecommunications networks, software, and computer processing continues to fuel the shift to virtual meetings.
    Virtual meetings are possible through the use of a number of efficient tools including :
    - Audioconferencing (One or more people in a work area use an enhanced speakerphone to confer with others by telephone)
    - Videoconferencing (This tool combines video, audio, and communications networking technologies for real-time interaction)
    - Web conferencing (Features of Web conferencing programs typically include slideshow presentations, live or streaming video, tours of Web sites in which users may participate, meeting recording, whiteboard with annotation capabilities, screen sharing, and text chat)

    ReplyDelete
  33. NAMA : Istnadylla A.F
    NIM : C1L012052

    Question number 7:

    7. List five behaviors you consider most important to participate actively in workplace meetings. (Obj. 3)

    Answer :
    1. Must arrive early and have been to prepared the materials and bring the agenda. And have been to study the materials.
    2. Have a positive attitude and contribute respectfully.
    3. Appreciate the people who are talking and keep your voice calm.
    4. Try to keep your mobile phone and laptop when you don’t use for meeting.
    5. After meeting you have a summarize to reviewing.

    ReplyDelete
  34. Name : Bayu Aji Kuncoro
    Student Number : C1L012029

    Question number : 14
    Compare and contrast examples of professional and unprofessional
    behavior in regard to workplace speech habits and e-mail.

    Answer :
    a. Speech habits
    Professionals: Recognizing credibility can be harmed by sound educated, be advised and easily understood by the listener and be able to sort the word - the word is good or not.
    Unprofessional: Relying on the word "like", dull speeches, bad grammar, not senonoh.serta difficult to dipahami.Dan many words - words that are repeated.

    b. E - mail
    Professionals: Subject, verb and punctuation clearly on grammar and speeling.Serta use formal language.
    Unprofessional: incomplete sentences, spelling errors, exclamation, negligence, act like you do not know or do not care.

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  36. Shoffan MaxrufSeptember 27, 2013 at 1:04 AM

    Name : Shoffan Ma'ruf
    Student Number : C1L012057

    Question number : 12
    List five functions of nonverbal communication. Provide an original
    example of each.

    Answer :
    1. To complement and illustrate, ex. a person widen his hand to tell that his house is big
    2. To reinforce and accentuate, ex. a person use low voice to tell something secret
    3. T o replace and substitute, ex. a person wave his hand to say good bye
    4. To control and regulate, ex. a person tap the table repeatedly with his finger to represent that he is impatience.
    5. To contradict, ex. a person wink after serious conversation to others to represent that he's just kidding

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  37. Name : Finandita Putri Alifa
    Student Number : C1L012025

    Question number 10
    According to experts, we ignore, forget, distort, or misunderstand 75 percent of everything we hear. Why are we such poor listeners?

    Answer
    Poor listening habits may result from several factors. Less of training is one significant factor. Our listening skills may be less than perfect because of the large number of competing sounds and stimuli in our lives that interfere with concentration, such as mobile phones ringing, roaring cars on the highway or the number of tasks that haven’t been resolved, that make we can’t focus on listening. Concentration can also be disturbed by hearing the many foreign terms are new or unknown that makes us lazy to listen well. Other causes are from physical conditions such as feeling unwell. Lack of respect for other people who are talking and prejudice to others also makes us not able to catch what the speaker is saying, so we just took up most of what we can hear.

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  38. This comment has been removed by the author.

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  39. Name : Untung Juan Pambudi
    NIM :C1L012031

    Question number 1 : List seven reasons that explain why organizations are forming groups and teams.


    This is seven reasons why organizations are forming
    groups and teams.


    1.Better decisions --> When we make a team or group, we will find many differences of each individual. Like a different expertise and perspectives. Therefore with the many differences we will be more accurate and effective in decision making.

    2.Faster response --> Fast respond is very important in a group or team. When action is necessary to respond to competition or to solve a problem, small groups and teams can act rapidly. Cause, the faster is the better.

    3.Increased productivity --> Productivity improvements are needed in an organization to measure the performance. In reality they are often closer to the action and to the customer, team members can see opportunities for improving efficiency.

    4.Greater buy-in --> Decisions arrived at jointly are usually better received because members are committed to the solution and are more willing to support it.

    5.Less resistance to change --> People who have input into decisions are less hostile, aggressive, and resistant to change.

    6.Improved employee morale --> A team must have a good morale. Personal satisfaction and job morale increase when teams are successful. when a comfort in a team awake it will increase the performance in a work. And make all member feel happy and enjoy.

    7.Reduced risks --> In a team or group responsibility for a decision is diffused, thus carrying less risk for any individual. because of the risk will be covered by all members.


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  41. Name : Septian Purnomo Putra
    Student Number : C1L012036

    Question Number 6 :
    If you are considering organizing a meeting, what should you do
    before the meeting?

    If I’am considering organizing a meeting, before meeting I will do:

    1. Consider alternatives. Unless a topic is important and pressing, avoid calling a meeting.
    2. Plan the agenda. An agenda is a step-by-step outline of the topics to be discussed at the meeting. Ensure that critical items are discussed first, with the appropriate time allowed.
    3. Send out the agenda and background information prior to the meeting. This will remind people of the meeting, ensure important issues are not overlooked and help members focus on the issues and be prepared to discuss them.
    4. Ensure all reports and information are available. Confirm that the required person or a suitable alternate is available to attend the meeting and make a report.
    5. Notify everyone who needs to know about the meeting. Early notification is important to ensure that the required people can attend.

    Thank’s

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  42. Name : Fina Nugraheni
    Student Number : C1L012012

    Question Number 12 : List five functions of nonverbal communication. Provide an original example of each.
    Answer : Functions of nonverbal communication :
    1. To Complement and illustrate.
    Example : in describing
    2. To Reinforce and accentuate
    Example : Skilled speakers raise their voices to convey important
    ideas, but they whisper to suggest secrecy. A grimace forecasts painful news, whereas. A big smile intensifies good news.
    3. To replace and substitute
    Example : Many gestures substitute for words: nodding your head
    for yes , giving a V for victory, making a thumbs-up sign for approval, and shrugging your shoulders for I don’t know or I don’t care .
    4. To Control and Regulated
    Example: raising of eyebrows.
    5. To Contradict
    Example : The other candidate smiled and winked at the audience

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  43. Name: Afif Faishal Fakhri
    Student Number: C1L012037

    Question:
    2. What are virtual teams, and how can misunderstandings among participants be reduced?

    Answer:
    Virtual teams are groups of people who work independently with a shared purpose across space, time, and organization boundaries using technology, to reduce missunderstanding participant must have the ability to professionalism, soft skills, and teamwork, to support needs to be added strong communication, team, listening ,
    nonverbal, and etiquette skills

    thanks

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  44. Nuwidi ningsih
    C1L009032

    Question number 2 chapter 2
    What are virtual teams, and how can misunderstandings among participants be reduced?

    The collaboration of fellow workers in other cities and even in other countries who work interdependently with a shared purpose across space, time, and organization boundaries using technology.

    To reduce misunderstanding virtual team by Avoid misinterpreting messages . Because it is easy to misunderstand e-mail messages, be careful about responding quickly and negatively. Always take time to question your reactions.

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  45. Name : Wildan Mujadid Zuhdi
    Student Number : C1L009028
    Question number 13:
    List ten techniques for improving nonverbal communication skills in the workplace.

    Techniques for Improving Nonverbal Communication Skills in the Workplace
    1. Establish and maintain eye contact.
    In some countries appropriate eye contact signals interest, attentiveness, strength, and credibility.
    2. Use posture to show interest.
    Encourage communication interaction by leaning forward, sitting or standing erect, and looking alert.
    3. Reduce or eliminate physical barriers.
    Move out from behind a desk or lectern; arrange meeting chairs in a circle.
    4. Improve your decoding skills.
    Watch facial expressions and body language to understand the complete verbal and nonverbal message being communicated.
    5. Probe for more information.
    When you perceive nonverbal cues that contradict verbal meanings, politely seek additional clues.
    6. Avoid assigning nonverbal meanings out of context.
    Make nonverbal assessments only when you understand a situation or a culture.
    7. Associate with people from diverse cultures.
    Learn about other cultures to widen your knowledge and tolerance of intercultural nonverbal messages.
    8. Appreciate the power of appearance.
    Keep in mind that the appearance of your business documents, your business space, and yourself send immediate positive or negative messages to others.
    9. Observe yourself on video.
    Ensure that your verbal and nonverbal messages are in sync by recording and evaluating yourself making a presentation.
    10. Enlist friends and family.
    Ask friends and family members to monitor your conscious and unconscious body movements and gestures to help you become a more effective communicator.

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  47. Wakhid Bagas P
    C1L012023

    Question number 8 :
    How is videoconferencing different from Web conferencing?

    Answer :
    Web conferencing course is different with Video Conferencing, They are Often used interchangeably. In fact, the terms have different meanings and purposes ;

    What is video conferencing?

    Video conferencing is the use of video and audio to connect two or more points across the Internet for two-way conferencing over distance. It requires the use of webcams or other video equipment connected to a computer and/or network and uses substantially more bandwidth than web conferencing, which usually does not include any video component. Systems might employ the use of VoIP or standard telephone lines.


    What is web conferencing?

    Web conferencing is the act of connecting several Internet points for the purpose of delivering a presentation over the web. Participants are generally engaged and interactive through applications such as chat, whiteboards and desktop sharing. In more passive instances, audience members may simply watch the presentation with minimal interaction. More specifically, a webcast is the broadcast of information, either live or delayed, over the Internet and provides no interaction while a webinar involves some discussion and interaction between the presenter and attendees. Standard or VoIP phone lines might be used to include audio components.

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  48. Name : Inke Naurita Purwoto
    Student Number : C1L012049

    Question Number 4 :
    What is groupthink and how can it be avoided?

    Answer :
    Groupthink is a faulty decision-making processes by team members who are overly eager to agree with one another. Several conditions can lead to groupthink: team members with similar backgrounds, a lack of systematic procedures, a demand for a quick decision, and a strong leader who favors a specific outcome.

    Effective teams avoid groupthink by striving for team diversity—in age, gender,
    background, experience, and training. They encourage open discussion, search for relevant information, evaluate many alternatives, consider how a decision will be implemented, and plan for contingencies in case the decision doesn’t work out.

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  49. Name : Ganjar Pambudi Taruno
    Student Number : C1L012026

    Question number 11 :
    What are ten techniques for improving workplace listening? Be prepared to describe each.

    Answer :
    1. Control External and Internal Distractions
    In this first key,you must move to an area where you can hear without conflicting noses or conversation. block all the distraction that arise from internal and external that will be disturb you to get full information from the sender,trying to focus totally on the speaker.

    2. Become actively involved
    show that you are listening closely by leaning forward and maintaining eye contact with the speaker. Don't try to do other activities at the same time you are listening. you must pay attention to the speaker see does the speaker's body language support the main message or no.

    3.Separate facts from opinions.
    Facts are truths known to exist, and opinons are statements of personal judgement or preferences . in this point, listeners must consider the information they got. don't fast to believe the information,but evaluate does the speakers are credible to the area of competence to the information that he/she has been said. don't automically accept assertions as facts.

    4. Identify important facts
    Speakers on the job often intersperse critical information with casual conversation. Your task is to select what’s important and register it mentally. What step is next in your project? Who does what? What is your role ?

    5.Avoid interrupting.
    while speakers is giving information, don't interrupt with a quick reply or opinion. and never show your nonverbal disagreement such as negative head shaking,rolling eyes,sarcastic snorting, or audible sighs. good listeners let speakers have their say.interruptions are not only impolite, but they also prevent you from hearing the speaker's compleate thought. listeners who interrupt with their opinins sidetrack discussion and cause hard feelings.

    6. Ask Clarifying questions
    good listeners wait for the proper moment and then ask question that don't attack the speaker.Use open questions (those without set answers) to draw out feelings, motivations, ideas, and suggestions. Use closed fact-finding questions to identify key factors in a discussion.

    7. Paraphrase to increase understanding
    To ensure that you understand the speaker, repeat and summarize the message in your own words. Be objective and non-judgmental. Because listeners goal is to understand what the speaker is saying and to benefit from a clear summary of what was said.

    8. Capitalize on lag time
    while you are waiting for speaker's next idea,use the time to review what the speaker is saying. separate the central idea,key points,and details.Use lag time to silently rephrase and summarize the speaker’s message. Another effective trick for keeping your mind from drifting is to try to guess what a speaker’s next point will be. Most important, keep your mind focused on the speaker and his or her ideas—not on all the other work waiting for you.

    9.Take notes to ensure the retention.
    make a notes when you got information from the speaker's,don't just depend on your memory. summarize the information you got an write down to the paper. you can also making notes in laptop,notebooks.

    10.Be aware of gender differences
    Men tend to use conversation disruptive behavior, while women generally disturbing to communicate approval, outlines the ideas of other group members, or to participate in the subject. Recognizing this trend will make you become more sensitive listener and knowledgeable.

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  50. Name : Fatima Zakiya Razani
    Student Number : C1L012045

    Question Number 15:
    What five specific behaviors do you think would be most important in giving you an etiquette edge in your business career? (Obj. 7)

    Answer :
    1. Use polite words. In doing a business we need to use polite words and careful with our words so our words wouldn’t have hurt or makes other uncomfortable. Also we need to b e generous with words and phrases such as please, thank you , and you’re welcome, so we can show our good etiquette by our words.

    2. Don’t put people down. If you have a reputation for criticizing people, your coworkers will begin to wonder what you are saying behind their backs and if you always make people down, it can makes you lose the opportunity to have a good etiquette in your business environment.

    3. Express sincere appreciation and praise. Tell coworkers how much you appreciate their efforts. Remember that written thank-you notes are even better than saying thanks.

    4.Disagree agreeably. Show them that you have a good etiquette by respect to everyone, in this term, you may not agree with everyone, but you should respect their opinions.

    5.Choose the high road in conflict. Avoid letting discussions degenerate into shouting matches. Keep a calm voice tone and focus on the work rather than on personality differences.

    Thank You.

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  51. Name: Aryni Freginia Rahmadhani
    Student Number: C1L012059
    Question number 14: Compare and contrast examples of professional and unprofessional behavior in regard to workplace speech habits and e-mail.

    Answer:
    Unprofessional
    - Speech Habits
    • Make the sentences sound like question
    • Bad grammar on the conversation
    • Still depends on slang
    - E-mail
    • Bad spelling
    • Seems like chatting
    • Send a nonverbal message that incorrect
    Professional
    - Speech Habits
    • Recognize about credibility can be destroy by uneducated words
    • Be careful in grammar
    - E-mail
    • See about the subjects, verbs, and grammar
    • Send the correct spelling

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  52. Name : Dimas Mohammad Irfan
    Student Number : C1L012007

    Chapter 2 questions number 7:
    List five behaviors you consider most important to participate actively in workplace meetings!

    Answer:
    In my opinion, i have 5 important characteristics to participate actively in workplace meetings. There are:
    a. Creative, have much more good ideas, and can give input to solve some problems.
    b. Having possitive attitude.
    c. Contribute respectfully in the meeting.
    d. Come early and prepared all the materials that you needs for the meeting.
    e. Full focus and concern on the meeting.

    Thanks..

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  53. Name: Reny Sarah Ayuningtias
    Student Number: C1L012017

    Question Number: 2
    What are virtual teams, and how can misunderstanding among participants be reduced?

    Answer:
    Virtual teams are group of people interact through independent tasks guided by common purpose. They work across space, time, and organization boundaries with links strengthened by web of communication technologies. To reduce misunderstanding they have to communication frequently and even have local virtual teams.
    - Communication frequently is important that there is a regular time for reporting both progress and potential pitfalls to the team.
    - One of the biggest being misunderstandings arising from cultural differences strong argument. Local virtual teams consist of people locally where people can be really known and managed well.

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  54. Name : Anisa Intan Riandini
    Student number : C1L012040

    Question number : 10
    According to experts, we ignore, forget, distort, or misunderstand
    75 percent of everything we hear. Why are we such poor listeners?

    Answer:
    Many factors lead to poor listening habits one of them, namely the lack of training is one important factor. In addition, our listening skills may be less than perfect due to a large number of competing sounds and stimuli in our lives that interfere with concentration. A condition in oneself can make us become unfocused to good listening. Finally, we are inefficient listeners because we can process speech much faster than others can speak.

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  55. Name : Guntur Hanif Adi Putra
    Student Number : C1L012001


    There are seven reason that explain it, such as....

    * Better decisions= Decisions are generally more accurate and effective because group members contribute different expertise and perspectives.

    * Faster response= When action is necessary to respond to competition or to solve a problem, small groups and teams can act rapidly.

    * Increased productivity= Because they are often closer to the action and to the customer, team members can see opportunities for improving efficiency.

    * Greater buy-in= Decisions arrived at jointly are usually better received because members are committed to the solution and are more willing to support it.

    * Less resistance to change= People who have input into decisions are less hostile, aggressive, and resistant to change.

    * Improved employee morale= Personal satisfaction and job morale increase when teams are successful.

    * Reduced risks= Responsibility for a decision is diffused, thus carrying less risk for any individual.

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  56. Name : Widari Faras Wisuda
    Student Number : C1L012048

    Question Number 3 :
    Compare and contrast positive and negative team behavior.

    Positive behavior is the most effective groups have members who are willing to establish rules and abide by them. Effective team members are able to analyze tasks and define problems so that they can work toward solutions. They offer information and try out their ideas on the group to stimulate discussion. They show interest in others’ ideas by listening actively. Helpful team members also seek to involve silent members. They help to resolve differences, and they encourage a warm, supportive climate by praising and agreeing with others. When they sense that agreement is near, they review significant points and move the group toward its goal by synthesizing points of understanding.

    While negative behavior is shown by those who constantly put down the ideas and suggestions of others. They insult, criticize, and aggress against others. They waste the group’s time with unnecessary recounting of personal achievements or irrelevant topics. The team clown distracts the group with excessive joke-telling, inappropriate comments, and disruptive antics. Also disturbing are team members
    who withdraw and refuse to be drawn out. They have nothing to say, either for or against ideas being considered.

    Thank you.

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  57. Name : Luthfi Agasya
    Student number : C1L012055

    Question number : 10
    According to experts, we ignore, forget, distort, or misunderstand
    75 percent of everything we hear. Why are we such poor listeners?
    Answer:
    We are such a poor listener because firstly, we have never been taught to listen. In school we are taught to speak, write, and read. But, there is no course about listening. Poor listening habits may result from several factors. Less of training is one significant factor. In addition, our listening skills may be less than perfect due to a large number of competing sounds and stimuli in our lives that interfere with concentration. A condition in oneself can make us become unfocused to good listening. Finally, we are inefficient listeners because we can process speech much faster than others can speak.

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  58. Name: Fiska Aprily C.
    Student Number: C1L012060
    Question Number 15:
    What five specific behaviors do you think would be most important in giving you an etiquette edge in your business career?

    Answer:
    In business of course we need some etiquette, and etiqette can reflect an attitude. Attitude is showed about respect, so there are the pointers:
    - Use polite words; that means not to offend the client
    - Express sincere appreciation and praise; tell how much you appreciate their efforts
    - Rise above others’ rudeness; don’t participate a joke telling when you speak with the client
    - Disagree agreeably; respect about others opinion
    - Be selective in sharing personal information; avoid talking about personal relationships or something that quite about personal

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  59. Name : Rizki Amalia
    Student Number : C1L012020

    Question Number 5 :
    Why are team decisions reached by consensus generally better than those reached by majority rule?


    Team decisions reached by consensus generally better than those reached by majority rule because of in the consensus all of those member have represent their opinion and thought then for generally and as usual at the end of those discussion it release agreed statement. With many people that contribute it can produce creative and so familiarity that can increase loyality of the member. With those are can generally raise the commitment of all members to approve the decision. While majority rule, this method results in a quick decision but may leave and alienated minority uncommitted to implementation. So, consensus generally better than majority rule.

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