This is to post your Mid Test preparation. Remember you have to write the question first before post your answer. Also, your name, student number, chapter and question number. The latest is Sunday, 18 April 2009. No posting, no score! Good luck!
Name : Januar Ali Akbar Student Number : C1L008024 Major : International Accounting Chapter : 3 Question Number : 13
How can the use of space send nonverbal messages ? Answer : Because by arrange things in the space around us tells something about ourselves and our objectives. The way an office is arranged can send nonverbal messages about the openness of its occupant. For example : an executive who seats visitors in a row of chairs across from his desk sends a messages of aloofness and desire for separation. While a team leader who arranges chairs informally in a circle conveys her desire for more open, egalitarian exchange of ideas.
9) Describe five specific ways in which you can improve oral communication with a foreigner?
Answer; 1.Learn foreign phrases Foreign national appreciate it when you learn greetings and a few phrase in their language, practice the phrases phonetically so that you will be understood. 2.Use simple English speak in short sentences Speak is short sentences and try to stick most common English word. 3.Speak slowly and enunciate clearly Avoid fast speech but don’t raise your voice offerpunctuate with pauses and full stops. 4.Observe eye message Be alert to a glazed expression or wandering eyes these tell you the listener is lost. 5.listen without interrupting. Curh your desire to finish sentences or to fill out ideas for the speaker.
Question : 5. What is empathy ? How does it apply to business writing ?
Answer : 5. Empathy means trying to understand another’s situation, feeling and motives. Emphatic senders think about how a receiver will decode a message. They try to give something to the receiver, solve the receiver’s problems, save the receiver’s money, or just understand the feelings and position of that person.
PUJI ASTUTI MW C1L007047 CHAPTER 2 NUMBER 3 BUSINESS COMMUNICATION
CHAPTER 2
Question : 3. To be most successful, self-directed teams need to have what characteristics ? ( Obj.1 ) Answers 1. Clearly stated goals. They are able to state their purpose and assess progress toward it. 2. Autonomy. They can hire, fire and discipline their own members. They complete jobs on their own with little or no supervision. 3. Decision making authority. They do not require a manager’s approval for decisions. 4. Frequent communication. They meet often or exchange messages to coordinate activities, avoid duplication and make decisions. 5. Ongoing training. They emphasize improving their skills to meet their goals.
Dwi Prawita Sari C1L007032 CHAPTER 1 NUMBER 13 International Accounting 2007
Question : How can barrier to the free flow of information in organization be reduced?
Anwer : Barrier that block the flow of information in organization be reduced : · Closed communication climate. · Top-heavy organization structure. · Long lines of communication. · Lack of trust between management and employees. · Competition of power, status, and reward. · Fear of reprisal for honest communication. · Differing frame of reference among communication. · Lack of communication skills. · Ego involvement. · Turf wars.
IKA APRILANDINI C1L007040 BUSSINESS COMMUNICATION ASSIGNMENT
CHAPTER 2 No.1 : Question : List seven reason that explain why organizations are forming groups and teams!
Answer : 1. better decisions. Decisions are generally more accurate and effective because group and team members contribute different expertise and perspectives. 2. Faster response. When action is necessary to respond to competition or to solve a problem, small group and teams can act rapidly. 3. Increase productivity. Because they are often closer to the action and to the customer, team members can see opportunities for improving efficiencies. 4. Greater “buy-in”. decisions derived jointly are usually better received because members are committed to the solution and are willing to support it. 5. Less resistance to change. People who have input into making decisions are less hostile, aggressive, and resistance to change. 6. Improved employee morale. Personal satisfaction and job morale increase when teams are successful. 7. Reduced risks. Responsibility for a decision is diffused, thus carrying less risk for any individual.
Question: 15. When faced with a difficult ethical decision, what questions should you ask yourself? (Obj. 6)
Answer: · Is the action I am considering legal? · How would I see the problem if I were on the opposite side? · What are alternative solutions? · Can I discuss the problem with someone whose advice I trust? · How would I feel if my family friends, employers, or coworker learned of my action?
Name : Lian Tanthi P Student Number : C1L007055 Major : International Accounting Chapter : 2 Question Number : 5
Question : 5. name 5 team role that relate to tasks and 5 roles that relate to the developing relationship. Which role do you think are most important and why? (Obj.2) Answer: # Group Task Roles : a.initiator b.information seeker/information giver c.option giver/option seeker d.summarizer.
# Group relationship roles: a.participation encourager b.harmonizer/tension reliever c.evaluator of emotional climate d.praise giver e.empathic listener
# the most important roles because it can helping to build harmony and strong relationship among group members
Assignment 5 CHAPTER 3 NO 11 Question : North Americans are said to be a little “standoffish”. What does this mean? Answer : This mean is North Americans only intimate friends and family may stand closer than about 0.5m.
NAME : M.ARIEF GUNAWAN NIM : C1L008029 Assignment 5 CHAPTER 4 NO 3 Describe five major dimensions of culture? Five major dimensions of culture • CONTEXT is probability the most important cultural dimension and also the most difficult to define. • INDIVIDUALISM is an attitude of independence and freedom from control characteristic individualism. • FORMALITY is people in some culture place less emphasis on tradition, ceremony and social rules than do members of other cultures. • COMMUNICATION STYLE is people in low and high context cultures tend to communicate differently with words. • TIME ORIENTATION is North Americans consider time a precious commodity to be conserve.
Chapter 1 number 9 9. What are the advantages of oral, face-to-face communication? answer: -Minimizes misunderstandings because communicators can immediately ask questions to clarify uncertainties. -Enables communicators to see each other’s facial expressions, and hear voice inflections, further improving the process. -An efficient way to develop consensus when many people must be consulted. -It’s easy, feels warm and natural, and promotes friendship.
Hengki Silaban C1L006015 Buscom Assignment Chapter 1 Number 3
3.) What are knowledge workers? Why are they hired? Answer: knowledge workers engage in mind work. They deal with symbols: words, figures, and data. As a future knowledge workers, we can expect to be generating, processing, and exchanging information.
Question chapter 2 numb.14 Name five techniques for handling dysfungsional group members! 1.Blocker Constantly putsdown the ideas and suggestions of others. 2.Attacker Insults, criticizes, and aggresses againts others. 3.Recognizition-seeker Wastes group's time with unnecessary and irrelevant recounting of personal achievement and successes. 4.Joker Distract group with excessive joke-telling, inappropriate comments, and disruptive antics. 5.Withdrawer Participaties very little or not at all. Refuse to be drawn out or to offer opinions.
Name : Thio Rizki Fauzi Yudhistira Student Number : C1L008033 Assignment : 5 Chapter : 4 Number : 7
Why is nonverbal communication is more difficult to study and learn than verbal communication? Answer: Verbal Communication Skills in another culture can generally be mastered by studying hard enough. But Nonverbal Skills are much more difficult to study and learn. Nonverbal behavior includes the areas such as eye contact, facial expression, posture, gesture, and the use of time, space and territory. The messages are sent by body language and the way we arrange time and space have always been open to interpretation. Dechipering Nonverbal Communication is difficult for people who are culturally similar, and it is even more troublesome when cultures differ. That is why nonverbal communication is more difficult than verbal communication.
Name : Ihsan Suparman Student Number : C1L008019 Assignment : 5 Chapter : 3 Number : 10
Question :
- When verbal and nonverbal messages disagree, which message does the receiver consider more truthful? Give an example.
Answer :
- When verbal and nonverbal messages contradict each other, listeners tend to believe the nonverbal message. Example is to contradict. To be sarcastic, a speaker might hold his nose while stating that your new perfume is wonderful. In the workplace, individuals may send contradictory messages with words or actions. The boss, for example, says he wants to promote Kevin, but he fails to submit the necessary recommendation. Or, when your boss asks you at the last minute to work overtime, you may say yes, but the sigh heavily, run your fingers through your hair, and begin messaging your temples as if you have a headache.
Assignment 5 Name : SHOLIHAH P NIM : C1L008003 Majoring : International Accounting
Chapter 2 number 11 Question What is the best way to set team deadlines when time is short to complete a project? (Obj.4)
Answer Name a meeting leader Discuss how to govern Compare schecdules of team members in order to set up the best meeting times Discuss the value of conflict Discuss how you will deal with team members who are not pulling their share of the load.
Name : Mustika Adi Sri Wijayanti Student Number : C1L008026 Major : International Accounting Assignment : 5 Chapter : 3 Number : 15
Question : Listen techniques for improving nonverbal communication skills in the workplace.
Answer : technique for improving nonverbal communication skill in workplace are - Establish and maintain eye contact - Use posture to show interest - Reduce or eliminate physical barriers - Improve your decoding skills - Probe for more information - Avoid assigning nonverbal meanings of out of cantext - Associate with people from diverse culture - Appreciate the powre of appearance - Observe yourself on videotape
Assignment 5 My Name : DEWI RATNASARI NIM : C1LOO8034 Majoring : International Accounting Chapter : 4 Number : 8
Question: Name three processes that are effective in achieving competence in dealing with nonverbal messages in other cultur(obj.4)
Answer : Descriptiveness refers to the use of concrete and specific feedback.As you learned in chapter 1 in regard to the process of communication,descriptive feedback is more effective than judgmental feedback. Nonjudgmentalism.This Attitude goes a long way in preventing defensive reactions from communicators. Supportiveness.This Attitude requires us to support others positively with head nods,eye contact,facial expression,and proximity.
Question : list five functions of nonverbal communication. Give an original example of each. Answer : 1. to complement and illustrate Exp: in describing the size of a cell phone, a speaker holds his finger apart 12cm 2. to reinforce and accentuate Exp : a neat, well-equipped office reinforces a message of professionalism 3. to replace and substitute Exp : nodding the head for “yes” giving a “V” for victory, making a thumbs-up sign for approval and shrugging the shoulders for “ I don’t know” or “I don’t care.” 4. to control and regulate Exp : shift in eye contact, slight eye movement, nodding of the head, and voice inflection 5. to contradict Exp : - a speaker might hold his nose while stating that the perfume is wonderful, it is to be sarcastic. - if your boss ask you at the last minutes to work overtime you may say yes but then sight heavily, run your finger through your hair and begin messaging your tempo lost as if you have a headache
By : Ratnati NIM : C1L008017 Chapter : 3 No : 8 Question : Define nonverbal communication Answer : Nonverbal communication is collection gestures, movement of body, attitude etc who probably some one communicate without use words. Nonverbal communication includes all unwritten and unspoken messages both intentional and unintentional
7.Name five specific ways in which you can personally reduce barriers in your communication? Answer : For reduce the barriers in communication we must : a.Communicators must anticipate problems in encoding, transmitting, and decoding. b.Use easy language so listener can understanding c.We must focus on the receiver’s environment and frame or reference. Means that ask themselves question such as, “How is that individual likely to react to my message?”. d.We must arrange your ideas logically and use words precisely, before star the communication to avoid misunderstanding. e.Must ask questions to stimulate feedback after communication to be good communicator. Likes, “Do you understand? And what question do you have?”.
14. Discuss five thinking traps that block ethical behavior.
answer : Five common ethical traps : The False Necessity Trap : People act from the belief that they’re doing what they must do. They convince themselves that they have do other choice, when in fact it’s generally a matter of convenience or confort. The Doctrine-of-Relative-Filth Trap : Unethical action sometimes look good when compared with the worse behaviuor of other s. The Retionalization Trap : In falling into the rationalization trap,people try to explain away unethical actions by justifying them with axcuses. The Self-Deception Trap : Applicants for jobs often fall into the self-deception trap. They are all too willing to inflate grade-point averages or exaggerate past accomplishments to impress prospective employers. The Ends-Justify-the-Means Trap : Taking unethical actions to accomplish a desirable goal is a common trap.
In 1999, the canadian goverment passed legislation govering the corruption of foreign public official in international transaction. legislation prohibiting bribery and corruption exist both in canada.
Name:Rina Lesmanawati Student Number:C1L008043 Major:International Class of Accounting Chapter:4 Number:13
*Question: Name three groups that benefit from work force divercity and explain why?
*Answer: 1.Comsumers.A diverse staff is better able to read trends and respon to the increasingly diverse costumer base in local and world market. 2.Work Teams.Team members with different backgrounds may come up with more creative and effective problem-solving techniques than homogeneus terms. 3.Business Organizations.Most important,though,is the growing realization among organization that diversity in a critical bottom-line business stategy to improve imployee relationship and to increase productifity.
Name:Citra Dewi Indriawati Student Number:C1L008047 Major:International Class of Accounting Chapter:5 Number:2
>Question: Describe the components in each stage of the 3-X-3 writing process?
>Answer: 1.Phase 1 of the writing process(prewriting)involves analyzing the message,anticipating the audience,and considering ways to adapt the message to the audience. 2.Phase 2(writing)involves reseaching the topic,organizing the material,and composing the message. 3.Phase 3(revising)includes proofreading and evaluating the message.
Name : Nursolihah Mushanda NIM : C1L008046 Major : International Accounting
Business Communication Assignment 5 ( Preparing to Write Business Massages)
Chapter 5 review 1.Name three ways in which business writing differs from other writing?
Answer :
Purposeful, In business writing we will be writing to solve problem and convey information. It means that we must have definite purpose to fulfill in each massage.
Economical, Try to present clearly and concisely, make it effective.
Reader-oriented, We have to concentrate looking at the problem from the readers perspective, so that it can makes the reader interest and worth to read our writing.
Actually business writing is simpler than academic writing because in business writing we have to be effective and efficient. But it must have definite purposes so that first the reader interest to read, get the point of our information, and the last it is worth for them. Business writing is to express rather than impress. Naturally, simply, and clearly, we must have this ability so that we can write the business massage.
Fredi Dharmawan C1L008001 CHAPTER 2 Question Number : 10
Question : 10. Why are team decisions based on consensus generally better than decisions reached by majority rule ?
Answer : Because in majority rule, group members vote and majority is the winner, so this method result in a quick decision that may leave an alienated minority uncommitted to implementation, whereas consensus is a discussion for making decision of a problem that continues until all of group members air their opinions and ultimately agree. Consensus is time consuming but it produces creative, high quality discussion and generally elicits commitment by all members to implement the decision.
Name : Marissa Andrieyani Student Number : C1L008038 Major : International Accounting Chapter : 4 Number : 12
List seven techniques for making ethical decisions across borders ! Answer : 1.Broaden your view. Become more sensitive to the values and customs of other cultures. 2.Avoid reflex judgments. Don’t automatically judge the business customs of others as immoral, corrupt, or unworkable. 3.Refuse business if options violate your basic values. 4.Work in the fresh air. Conduct all relations and negotiations as openly as possible. 5.Don’t rationalize shady decisions. Avoid agreeing to actions that cause you to say, “No one will find out.” 6.Resist legalistic strategies. Don’t use tactics that are legally safe but ethically questionable. 7.Apply a five question ethics test when faced with a perplexing ethical dilemma.
>Question : What is the difference between cognitive and affective conflict?
>Answer : cognitive conflict arouses discussion and stimulates creative thinking. And also promotes acceptance of a team decision,but affective conflict aims not at issues but at feelings and personalities.
Name : ANISA KARTIKA P Student Number : C1L008044 Major : International Accounting Chapter : 4 Number : 14
Question : Describe six tips for improving communication among diverse workplace audiences?
Answer : 1.Seek training Especially if an organization is experiencing problems in managing diversity awarences raising sessions may be helpful. 2.Understand the value of differences Diversity makes an organization innovative and creative. 3.Don't expect conformity Gone are the days when business could say This is our culture. 4.Learn about your cultural self begin to think of yourself as a product of your culture and understand that your culture is just one among many. 5.Make fewer assumptions be careful of seemingly insignificant,innocent work place assumptions. 6.Build on similarities Look for areas where you and others not like you can agree or at least share opinions.
Name : Andrewan Eka S Student Number : C1L008016 Major : International Accounting Chapter : 3 Question Number : 7 Busscom
7..What are ten techniques for improving workplace listening?be prepared to explain each?
Answer:
1. Control External and Internal Distraction Move to an area where you can hear without conflicting noises or conversations 2. Become Actively involved Show that you are listening closely by leaning forward and maintaining eye contact with the speaker 3. Separate facts from opinions
Fact are truths known to exist for example the bay,zeller and home outfitters all part of Hbe.opinionn are statements of personal judgments or preferences for example the bay has,a better selction of listens than zeller. 4. Identify Important Facts Speakers on the job often intersperse critical information with casual conversation. 5. Don’t Interupt While someone else has the floor,don’t interrupt with a quick reply or opinion.and don’t show noverbal disagreement such as negative head shaking rolling eyes,sarcastic snorting,or audible sighs. 6. Ask Clarifying question Good listener wait for the proper moment and then ask question that do not attack the speaker. 7. Paraphrase to Incrase Understanding To make sure you understand a speaker rephrase and summarize a message in your own word. 8. Capitalization lag of Time While you are waiting for a speaker next idea,use the time to review what the speaker to saying. 9. Take Notes to Ensure Retention Don’t trust your memory.A wise person once said that he’d rather have a short pencil than a long memory. 10.Be a Aware of Gender Differnces Men tend to listen for facts,whereas women tend perceive listening as an opportunity to connect with the other person on a personal level.
NAME : DIAN PUSPITA DEWI NIM : C1L006016 Chapter : 1 Number : 4
Question Define communication and explain its most critical factor?
Answer: Communication is the transmission of information and meaning from one individual or group to another. The crucial element in this definition is meaning. Communication has as its central objective the transmission of meaning. The process of communication is successful only when the receiver understands an idea as the sender intended it. Both parties must agree not only on the information transmitted but also on the meaning of that information.
Ade Nelly Yunitasari C1L008005 International Accounting
Chapter : 2 Number : 13
Question : When groups or teams meet, what are seven ground rules with which they should begin?
Answer : A typical set of ground rules might include : 1. Arriving on time 2. Communicating openly 3. Being supportive 4. Listening carefully 5. Confronting conflict frankly 6. Following the agenda
Ade Nelly Yunitasari C1L008005 International Accounting
Chapter : 2 Number : 13
Question : When groups or teams meet, what are seven ground rules with which they should begin?
Answer : A typical set of ground rules might include : 1. Arriving on time 2. Communicating openly 3. Being supportive 4. Listening carefully 5. Partisipating fully 6. Confronting conflict frankly 7. Following the agenda
Chapter 1 5. Describe the five steps in the process of communication
Answer Five steps in process of communication: 1.Sender Has Idea The process of communication begins when the person with whom message originate-the sender-has an idea.
2.Sender Encodes Idea in Message The next step in the communication process involves encoding. This means converting the idea into words or gestures that will convey meaning.
3.Message Travels Over Channel The medium over which the message is physically transmitted is the channel.
4.Receiver Decodes Massage The individual for whom the message is intended is the receiver. Translating the message from its symbol form into meaning involves decoding.
5.Feedback Travels to Sender The verbal and nonverbal responses of the receiver create feedback, a vital part of the communication process. Feedback helps the sender know that the message was received and understood.
10. describe five specific ways in which you can improve oral communication with a foreigner.
Answer : Adopt local formats. Learn how documents are formattes and addressed in the intended reader’s country. Use local fomats and styles. Use short sentences and short paragraphs. Sentences with fewer than 15 words ang paragraphs with fewer than 7 lines are most readable. Avoid ambiguous expressions. Include relative pronouns ( that, which, who) for clarity in introducing clauses. Stay away from contractions ( especially ones like Here ‘s the problem ). Avoid idioms ( onces in a blue moon ) , slang ( my presentation really bombed ), acronyms ( ASAP for as soon as possible ), abbreviations ( DBA for doing business as),jargon (input, bottom line), and sports references (play ball, slam dunk, ballpark figure). Use action-specific verbs (purchase a printer rather than get a printer). Use correct grammar. Be careful of misplaced modifiers, dangling participles, and sentence fragments. Use conventional punctuation. Give numbers carefully. For internasional trade it’s good idea to learn and use the metric system. In citing numbers use figures ( 15 ) instead of spelling them out ( fiftech ). Always convertdollar figure s into local currency. Avoid using figures to express the month of the year. See Figur 4.4 on pages 114 for additional guidelines on data formats. Accommodate to the rader. If flowery tone, formal salutations, indirectness, refcrences to family and the seasons, or unconditional apologies are expected, stive to accommodate.
NAME : ANINDITA PERMATASARI NIM : C1L008010 PRODY : INTERNATIONAL ACCOUNTING
QUESTION CHAPTER 3 NO.2 : How can workers improve their listening, when superiors are giving instructions, assignment and explanations ? ANSWER : Listening to Superiors. on the job one of your most important task will be listening to instructions, assignments, and explanations about how to do your work. You will be listening to learn and to comprehend. To focus totally on the speaker, be sure you are not distracted by noisy surroundings or other tasks. Don’t take phone calls and don’t try to complete another job while listening with one ear. Show your interest by learning forward and striving for good eye contact. Above all, take notes. Don’t rely on your memory. Details are easy to forget. Taking selective notes also conveys to the speaker your seriousness about hearing accurately and completely. Don’t interrupt, when the speaker finishes, paraphrase the instructions in your own words. Ask pertinent questions in a nonthreatening manner. And don’t be afraid to ask “dumb” questions, if it means you won’t have to do a job twice. Avoid criticizing or arguing when you are listening to superior. Your goals should be to hear accurately and to convey an image of competence.
QUESTION : List five factors to consider when selting a communication channel.
ANSWER : The foregoing factors could help us decide which of the channels is most appropeiate for delivering a message : a. Importance of the message b. Amount and speed of feedback required c. Necessity of a permanent record d. Cost of the channel e. Degree of formality desired
Name : Anggun Parassuci Adely NIM : C1L008051 CHAPTER 5 Number 6 In concentrating on receiver benefits, skilled communicators naturally develop the “you” view. They emphasize second-person pronouns (you, your) instead of first-person pronouns (I/we, us, our). Whether your goal is to inform, persuade, or promote goodwill, the catchiest words you can use are you and your. To see if you are really concentrating on the reader, try using the “empathy index”. In one of your message, count all the second-person references. Then, count all the first-person references. Your empathy index is low if I and we outnumber you and your. But the use of you is more than merely a numbers game. Second-person pronouns can be overused and misused. In short, avoid using you for general statements that suggest blame and could cause ill will. In recognizing the value of the “you” attitude, however, writers do not have to sterilize their writing and totally avoid any first-person pronouns or words that show their feelings. Skilled communicators are able to convey sincerity, warmth, and enthusiasm by the words they choose. Don’t be afraid to use phrases such as I’m happy or We’re delighted, if you truly are.
Name : Winnie Marladewi Wulandari Number Student: C1L008031 Chapter: 4 Question Number: 5 “What is ethnocentrism?” Answer : Ethnocentrism is the belief in the superiority of one’s own race, tends to cause us to judge others by our own values, a natural attitude inherent in all cultures.
Chapter 3 No 5: Question 5.Describe the four elements in the listening process.
Answer:
a.Perception •The Listening process begins when you hear sounds and concentrate on them. Stop reading for a moment and become conscious of the sounds around you. Perception is reduced by impaired hearing, noisy surroundings, inattention, and pseudolistening.
b.Interpretation •Once you have focused your attention on a sound or message, you begin to interpret, or decode, it. As describe in Chapter 1, interpretation of a message is coloured by your cultural, educational, and social frames of reference. The meanings you attach to the speaker’s word are filtered through your expectations and total life experiences. Thus, your interpretation of the speaker’s meaning may be quite different from what the speaker intented because your frame of reference is different.
c.Evaluation •After interpreting the meaning of a message, you analyze its merit and draw conclusions. To do this, you attempt to separate fact from opinion. Good listeners try to be objective, and they avoid prejudging the message. Thus, to evaluate a message accurately and objectively, you should consider all the information, be aware of your own biases and avoid jumping to hasty conclusions.
d.Action •Responding to a message may involve storing the message in memory for future use, reacting with a physical response, or supplying feedback to the speaker. Feedback also helps the speaker to find out whether the message is getting through clearly.
Chapter 2,, NO: 15 What is groupware ? What are the impportant function it serves ? Groupware (sometimes called teamware) is a generic term for software designed to facilitate group activities. The term related to a number of constantly envolving technologies that help group exchange information, colaboraty in project management, and reach consensus. Three important function : 1. Project Management : project managemen software can allow remote team member, supplier, partner, and other with and interest in the project’s succesfull completion to view the project and modify their own task via the web. 2. Meeting Facilitation : for the fast decade, videoconverencing has been an important means of enabling group to meet electronically. 3. Decission Support : group decission support software helps large group solve problem quickly.
12.) Describe three directions in which communications and what barriers can obstruct each.
THE ANSWER FOR CHAPTER 1 NUMBER 12. Downward Flow : Information flowing downward generally moves from decision makers, including the CEO and managers, trough the chain of command to workers. This information includes job plans, policies, and procedures. Managers also provide feedback about employee performance and instill a sense of mission in achieving the organization’s goals. One obstacle that can impede the downward flow of information is distortion resulting from long lines of communication. Management is also improving the downward flow of information trough newslatters, announcements, meetings, videos, and company intranets. Instead of hoarding information at the top, today’s managers recognize how essential it is to let workers know how well the company is doing and what new projects are planned.
Upward Flow : Information flowing upward provides feedback from nonmanagement employees to management. Subordinate employees describe progress in completing tasks, report roadblocks encountered, and suggest methods for improving efficiency. Companies are also building trust by setting up hotlines for anonymous feedback to management and by installing ombudsman programs. An ombudsman is a mediator who hears employee complaints, investigates, and seeks to resolve problems fairly. A number of obstacles, however, can interrupt the upward flow of communication. Employee who distrust their employers are less likely to communicate openly. Employees cease trusting managers if they feel they are being tricked, manipulated, eriticized, or treated unfairly.Unfortunately, some employees today no longer have a strong trusting attitude toward employers.
Horizontal Flow : Lateral channel transmit information horizontally among workers at the same level, such as between the training supervisor and maintenance supervisor in figure. These channel enable individuals to coordinate tasks, share information, solve problems, and resolve conflict. Restructured companies with flattened hierarchies and team-based management however, have discovered that when employees combine their knowledge with that of other employees, they can do their jobs better. Obstacles to the horizontal flow of communication, as well as to upward and downward flow, include poor communication skills, prejudice, ego involvement, and turf wars. Some employee avoid sharing information if doing so might endanger their status or chances for promotion within the organization. Competition within units and an uneven reward system may also prevent workers from freely sharing information.
Name : Dhea Christianti Yehuda NIM : C1L008013 Chapter 3 number 4
4. How can employees do to a better job of listening to customers? Employees are the eyes and ears of the organization, smart companies begin hiring employees who genuinely care about customers. Train their employees to listen actively and to ask gentle, probing questions to ensure clear understanding. Employees training in listening techniques are far more likely to elicit customers feedback and promote goodwill than untrained employees. Many organizations today stay in touch with customers through call centres that process hundreds of thousands of telephone calls daily. The better a call centre agent listens to a customers, the better she or he will be at resolving disputes, reducing uncertainly, and matching expectations and perceptions. Any employees listening to a customer should learn to defer judgment, pay attention to content rather than surface issues, and avoid replying to sidetracking issues .
4. Briefly, contrast high and low context cultures?
Low context cultures tend to be logical, analytical, and action oriented. Business communicators stress clearly articulated messages that they consider to be objective, professional, and efficient. High context cultures are more likely to be intuitive and contemplative. Communicators in low context cultures ( North America, Germany) depend little on the context of a situation to convey their meaning. They assume that listeners know very little and must be told practically everything. Communicators in high context cultures (Japan, China, Arab countries) pay attention to more than the words spoken. They emphasize interpersonal relationship, non verbal expression, physical setting, and social setting.
CHAPTER 4 NO. 2 What is culture and how is culture learned ?
Answer: Culture is the shaped complex system of value, traits, moral and customs by attitude learned in chilhood and later internalized in adulthood. so that, the culture can be for creating, sending, storing, and processing information. Culture learned The people usually learned and passed down from generation to generation. For example, in Arab cultures conversations ere often held in close proximity, sometimes nose to nose. But, In Western cultures if a person stands too close, one may react as if violated: “ He was all over me like a rash”. Culture rules of behaviour learned from your family and society are conditioned from early childhood.
Name : Laras Vinda Carirra C1L008027 CHAPTER 4. NUMB 1.
Why is it increasingly important for business people to develop their multicultural communication skill???
because it is important to develop their business in the world. it's also important to know their cultures, so we can explore overall our business with other countries.
Name : Dhika Septri Andini NIM : C1L008025 Prody : International Accounting
(CHAPTER 3, NUMBER 14) Question: What nonverbal messages are sent by organizations with casual dress codes? Answer: “although many employers are beginning to allow casual dress, all employers and customers are happy with the result. To more about the implementation, acceptance and effects casual dress program, select one of the following activities. In teams, gather information from human resources directors to determine which companies allow business casual dress, how often and under what specific condition. In teams, conduct inquiring-reporter interviews. Ask individuals in the community how they react to casual dress in the workplace. In teams, visit local business on both business casual days and on traditional business dress days. Compare and contrast the effects of different business dress standard in on such factors as the projected image of the company, the nature of the interaction with customers and with fellow employees, the morale of employees and the productivity of employees.
What is jargon,and when is it appropriate for business writing??
answer :
Jargon is terminology which has been especially defined in relationship to a specific activity, profession, or group. In other words, the term covers the language used by people who work in a particular area or who have a common interest. Much like slang it develops as a kind of short-hand, to quickly express ideas that are frequently discussed between members of a group. In many cases a standard term may be given a more precise or unique usage among practitioners of a field. In many cases this may cause a barrier to communication with those not familiar with the language of the field. Examples can be words related to the computer. RAM, Hard Disk Drive, CPU, Graphics Card and etc. are jargon as they are related to computers.
When is jargon appropriate for technical documents?
* Audience knows the jargon from experience. * Audience has been trained on the jargon.
The answer is.. Retention can be improved by deciding to remember,structuring incoming information to form relationships, and reviewing. One of the most reliable ways to improve retention is to take notes of the important ideas,to remembered. Rewriting within ten minutes of completing listening improves your notes and fakes advantage of peak recall time, which immediately follows listening. The final step in improving retention is reviewing your notes, repeating your acronym, or saying your rhyme to move to the targeted information into long-term memory. Frequent reviews help strengthen your memory connections.
Name : Monica Ayu Oktavia Nim : C1l007009 Chapter 5
9. When should a writer include racial or ethnic identification, such as Ellen lee, an asian, . . .? Answered : The writer should include racial or ethnic identification when writer Adapting to the task and audience.
2. How are virtual teams different from intact teams ? Answered It can be different because Virtual teams must overcome many obstacles not faced by intact groups. Because teams members may be separated by geography, timezones, and cultures, they must work especially hard to develop understanding, commitment, and trust. Virtual teams managers offer following recommendation to help members work together.
chapter 1, numbeber 6 list four barries to intersonal comunication. be prepared to discuss each. the answer: a. bypassing, frame of reference, lack of language skill and distraction b. frame of reference is another barrie to clear communication c. lack of language skill is succeful communication requeres good oral and written language skill d. distraction is other barrier include emotional interperence and physical distriction
CHAPTER REVIEW 2 ”COMMUNICATING IN SMALL GROUPS AND TEAMS”
• Question Number 12. In completing a team-written report, should all team members work together to write the report?Why or why not? • Answer Number 12. In completing a team-written report, should all team members work together to write the report is not, because of if individuals are working on separate parts of a written report, appoint one person (probably the best writer) to coordinate all the parts, striving for consistent style and format. Work for a uniform look and feel to the final product.
question : How can companies and managers do a better job of listening to employees ?
answer : companies and managers can do better a job of listening to employees, because employees know more about daily workplace realities than a manager, including about brewung problem with a new hire, a new process, a slow paying customers, long-before management finds out. organization that listen to employees take advantage of the ideas, encourage creativity, and build commitment of employees, higher productivity and morale. But if managers not listen to emloyees will happen counterproductive and stessfull for employees. so, companies and managers must listen to employees because it's very importance.
Answer question Chapter 1, Number 1 1. a. Heightened Global Competition succesful communicator in this global competition requires developing new skills and attitudes such as cultural knowledge and sensitivity, flexibility, patience, and tolerance. Because these are skills and attitudes that most of communicators need to polish, they will need special communication skill to help them deal with intercultural business transaction.
b. Flattened Management Hierarchies Today’s flatter organizations also bring greater communication challanges. In the past, authoritarian and hierarchical management structure did not require that every employee be a skilled communicator. Managers simply passed long messages to the next level. Today, howefer, front line employees as well as manager participate in decision making. Their input and commitment are necessary for their organizations to be succesful in global markets.
c. Expanded Team-Based Management Expanded Team-Based Management refers to cross-functional teams with individuals work together and share information more intense. Employees work more collaboratively, so as a result they have to increase their skill of communication.
Question Number 11 Chapter 1 : How do formal and informal channels of communication differ within organizations?
Answer : Formal communication channels follow an organization’s chain of command. Informal organizational communication transmits unofficial news through the grapevine.
Name : Giat Padabela NIM : C1L007054 Question Number 4 Chapter 2 : What are the four phases of team development? Is it best to move through the stages quickly? Why or why not?
Answer :
Forming Storming Norming Performing Yes it is, because somes groups get lucky and move quickly from forming to performing. But most struggle through disruptive, although ultimately constructive, team building stage.
Chapter 4 Number 6 By Hany Anggut ASK(C1L008032) Question: how is a stereotype different from a prototype? Answer: if stereotype is an oversimplified behavioral pattern applied uncritically to group.fixed and rigid but prototype is mental representations based on general chateristics that are not fixed and rigid but rather are open tonew definition
Question:» How does good eye-contact help a speaker/sender? How does it benefit a listener/receiver?
Answer:» The right eye-contact eases the speaker/message-sender to determine whether a listener/message-receiver pays attention, shows respect, favorably responds, or feels distressed. While for the listener/message-sender, it would imply that the speaker/message-sender is sincere, confident, and truthful.
PS. I have no much to say, but i know this is the real lateness. I hope your wise-heart would forgive me, Sir. Thank you so much.
If language is gender-biased,it favors certain gender over another. In the case of english,the particular bias is usually the preference of the masculine over the feminine. Example, anurse is trained to understand her patients' emotions as well as physical symptoms.
If language is gender-biased,it favors certain gender over another. In the case of english,the particular bias is usually the preference of the masculine over the feminine. Example, anurse is trained to understand her patients' emotions as well as physical symptoms.
Question : How are busscom affescted by the emergence of innovative communication technologies, new work environment, and an increasingly diverse work force??
Answer : Bussiness communicaton in this global competition requires developing new skills and attitudes such as cultural knowledge and sensitivity, flexibility, patience, and tolerance. Because these are skills and attitudes that most of communicators need to polish, they will need special communication skill to help them deal with intercultural business transaction. it will be affect the emergence of innovative communication technologies, new work environment, and an increasingly diverse work force.
* : sorry I'm too late... T.T I hope this is not useless...
Name replacements for the following gender-baised terms : waitress, stewardess, foreman ?
Answers : Waitress…………………servers Stewardess……………….cabin attendants Foreman………………….lead worker Avoid gender-baised language by leaving out the word man or woman, by using plural nouns and pronoubs, or by changing to a gender free word (person or representatife). Avoid the “his or her” option whenever possible.
Name : Januar Ali Akbar
ReplyDeleteStudent Number : C1L008024
Major : International Accounting
Chapter : 3
Question Number : 13
How can the use of space send nonverbal messages ?
Answer :
Because by arrange things in the space around us tells something about ourselves and our objectives. The way an office is arranged can send nonverbal messages about the openness of its occupant. For example : an executive who seats visitors in a row of chairs across from his desk sends a messages of aloofness and desire for separation. While a team leader who arranges chairs informally in a circle conveys her desire for more open, egalitarian exchange of ideas.
BUSINESS COMUNICATION
ReplyDeleteChapter 4
9) Describe five specific ways in which you can improve oral communication with a foreigner?
Answer;
1.Learn foreign phrases
Foreign national appreciate it when you learn greetings and a few phrase in their language, practice the phrases phonetically so that you will be understood.
2.Use simple English speak in short sentences
Speak is short sentences and try to stick most common English word.
3.Speak slowly and enunciate clearly
Avoid fast speech but don’t raise your voice offerpunctuate with pauses and full stops.
4.Observe eye message
Be alert to a glazed expression or wandering eyes these tell you the listener is lost.
5.listen without interrupting.
Curh your desire to finish sentences or to fill out ideas for the speaker.
KUSRINA LESTARI
C1L008035
Name : Lian Tanthi P
ReplyDeleteStudent Number : C1L007055
Major : International Accounting
Chapter : 2
Question Number : 5
# Group Task Roles :
a.initiator
b.information seeker/information giver
c.option giver/option seeker
d.summarizer.
# Group relationship roles:
a.participation encourager
b.harmonizer/tension reliever
c.evaluator of emotional climate
d.praise giver
e.empathic listener
# the most important roles because it can helping to build harmony and strong relationship among group members.
Chapter 5 Preparing to Write Business Messages
ReplyDeleteName : Erwin Aditama Putra
NIM : C1L008050
Question :
5. What is empathy ?
How does it apply to business writing ?
Answer :
5. Empathy means trying to understand another’s situation, feeling and motives.
Emphatic senders think about how a receiver will decode a message. They try to give something to the receiver, solve the receiver’s problems, save the receiver’s money, or just understand the feelings and position of that person.
PUJI ASTUTI MW
ReplyDeleteC1L007047
CHAPTER 2
NUMBER 3
BUSINESS COMMUNICATION
CHAPTER 2
Question :
3. To be most successful, self-directed teams need to have what characteristics ? ( Obj.1 )
Answers
1. Clearly stated goals. They are able to state their purpose and assess progress toward it.
2. Autonomy. They can hire, fire and discipline their own members. They complete jobs on their own with little or no supervision.
3. Decision making authority. They do not require a manager’s approval for decisions.
4. Frequent communication. They meet often or exchange messages to coordinate activities, avoid duplication and make decisions.
5. Ongoing training. They emphasize improving their skills to meet their goals.
Dwi Prawita Sari
ReplyDeleteC1L007032
CHAPTER 1
NUMBER 13
International Accounting 2007
Question :
How can barrier to the free flow of information in organization be reduced?
Anwer :
Barrier that block the flow of information in organization be reduced :
· Closed communication climate.
· Top-heavy organization structure.
· Long lines of communication.
· Lack of trust between management and employees.
· Competition of power, status, and reward.
· Fear of reprisal for honest communication.
· Differing frame of reference among communication.
· Lack of communication skills.
· Ego involvement.
· Turf wars.
IKA APRILANDINI
ReplyDeleteC1L007040
BUSSINESS COMMUNICATION ASSIGNMENT
CHAPTER 2 No.1 :
Question :
List seven reason that explain why organizations are forming groups and teams!
Answer :
1. better decisions. Decisions are generally more accurate and effective because group and team members contribute different expertise and perspectives.
2. Faster response. When action is necessary to respond to competition or to solve a problem, small group and teams can act rapidly.
3. Increase productivity. Because they are often closer to the action and to the customer, team members can see opportunities for improving efficiencies.
4. Greater “buy-in”. decisions derived jointly are usually better received because members are committed to the solution and are willing to support it.
5. Less resistance to change. People who have input into making decisions are less hostile, aggressive, and resistance to change.
6. Improved employee morale. Personal satisfaction and job morale increase when teams are successful.
7. Reduced risks. Responsibility for a decision is diffused, thus carrying less risk for any individual.
NAMA: ARNELLA WILANANDA
ReplyDeleteNIM: C1L007039
CHAPTER: 1
NUMBER: 15
Question:
15. When faced with a difficult ethical decision, what questions should you ask yourself? (Obj. 6)
Answer:
· Is the action I am considering legal?
· How would I see the problem if I were on the opposite side?
· What are alternative solutions?
· Can I discuss the problem with someone whose advice I trust?
· How would I feel if my family friends, employers, or coworker learned of my action?
Name : Lian Tanthi P
ReplyDeleteStudent Number : C1L007055
Major : International Accounting
Chapter : 2
Question Number : 5
Question :
5. name 5 team role that relate to tasks and 5 roles that relate to the developing relationship. Which role do you think are most important and why? (Obj.2)
Answer:
# Group Task Roles :
a.initiator
b.information seeker/information giver
c.option giver/option seeker
d.summarizer.
# Group relationship roles:
a.participation encourager
b.harmonizer/tension reliever
c.evaluator of emotional climate
d.praise giver
e.empathic listener
# the most important roles because it can helping to build harmony and strong relationship among group members
NAME : JOKO PURNOMO
ReplyDeleteNIM : C1L008022
Assignment 5
CHAPTER 3 NO 11
Question : North Americans are said to be a little “standoffish”. What does this mean?
Answer : This mean is North Americans only intimate friends and family may stand closer than about 0.5m.
NAME : M.ARIEF GUNAWAN
ReplyDeleteNIM : C1L008029
Assignment 5
CHAPTER 4 NO 3
Describe five major dimensions of culture?
Five major dimensions of culture
• CONTEXT is probability the most important cultural dimension and also the most difficult to define.
• INDIVIDUALISM is an attitude of independence and freedom from control characteristic individualism.
• FORMALITY is people in some culture place less emphasis on tradition, ceremony and social rules than do members of other cultures.
• COMMUNICATION STYLE is people in low and high context cultures tend to communicate differently with words.
• TIME ORIENTATION is North Americans consider time a precious commodity to be conserve.
Name : Nurma Wijareni
ReplyDeleteNIM : C1L007017
Chapter 1 no.10
Question : What are the advantages of written communication?
Answer :
The advantages of written communication are:
Permanent record
Convenience
Economy
Careful message
Easy distribution
Name : Hendra Yolanda
ReplyDeleteNIM : C1L007056
Chapter 2 no.6
Name five dysfunctional team rules.
Blocker
Attacker
Recognition-seeker
Joker
Withdrawer
VENTI ELISANUARESA S.
ReplyDeleteC1L007014
MID PREPARATION
Chapter 1 number 9
9. What are the advantages of oral, face-to-face communication?
answer:
-Minimizes misunderstandings because communicators can immediately ask questions to clarify uncertainties.
-Enables communicators to see each other’s facial expressions, and hear voice inflections, further improving the process.
-An efficient way to develop consensus when many people must be consulted.
-It’s easy, feels warm and natural, and promotes friendship.
Hengki Silaban
ReplyDeleteC1L006015
Buscom Assignment
Chapter 1 Number 3
3.) What are knowledge workers? Why are they hired?
Answer: knowledge workers engage in mind work. They deal with symbols: words, figures, and data. As a future knowledge workers, we can expect to be generating, processing, and exchanging information.
Nama : Cici Sri Suprihatiningsih
ReplyDeleteNIM : C1L008006
Question chapter 2 numb.14
Name five techniques for handling dysfungsional group members!
1.Blocker
Constantly putsdown the ideas and suggestions of others.
2.Attacker
Insults, criticizes, and aggresses againts others.
3.Recognizition-seeker
Wastes group's time with unnecessary and irrelevant recounting of personal achievement and successes.
4.Joker
Distract group with excessive joke-telling, inappropriate comments, and disruptive antics.
5.Withdrawer
Participaties very little or not at all. Refuse to be drawn out or to offer opinions.
Name : Thio Rizki Fauzi Yudhistira
ReplyDeleteStudent Number : C1L008033
Assignment : 5
Chapter : 4
Number : 7
Why is nonverbal communication is more difficult to study and learn than verbal communication?
Answer:
Verbal Communication Skills in another culture can generally be mastered by studying hard enough. But Nonverbal Skills are much more difficult to study and learn. Nonverbal behavior includes the areas such as eye contact, facial expression, posture, gesture, and the use of time, space and territory. The messages are sent by body language and the way we arrange time and space have always been open to interpretation. Dechipering Nonverbal Communication is difficult for people who are culturally similar, and it is even more troublesome when cultures differ. That is why nonverbal communication is more difficult than verbal communication.
Name : Ihsan Suparman
ReplyDeleteStudent Number : C1L008019
Assignment : 5
Chapter : 3
Number : 10
Question :
- When verbal and nonverbal messages disagree, which message does the receiver consider more truthful? Give an example.
Answer :
- When verbal and nonverbal messages contradict each other, listeners tend to believe the nonverbal message. Example is to contradict. To be sarcastic, a speaker might hold his nose while stating that your new perfume is wonderful. In the workplace, individuals may send contradictory messages with words or actions. The boss, for example, says he wants to promote Kevin, but he fails to submit the necessary recommendation. Or, when your boss asks you at the last minute to work overtime, you may say yes, but the sigh heavily, run your fingers through your hair, and begin messaging your temples as if you have a headache.
Assignment 5
ReplyDeleteName : SHOLIHAH P
NIM : C1L008003
Majoring : International Accounting
Chapter 2 number 11
Question
What is the best way to set team deadlines when time is short to complete a project? (Obj.4)
Answer
Name a meeting leader
Discuss how to govern
Compare schecdules of team members in order to set up the best meeting times
Discuss the value of conflict
Discuss how you will deal with team members who are not pulling their share of the load.
Name : Mustika Adi Sri Wijayanti
ReplyDeleteStudent Number : C1L008026
Major : International Accounting
Assignment : 5
Chapter : 3
Number : 15
Question :
Listen techniques for improving nonverbal communication skills in the workplace.
Answer :
technique for improving nonverbal communication skill in workplace are
- Establish and maintain eye contact
- Use posture to show interest
- Reduce or eliminate physical barriers
- Improve your decoding skills
- Probe for more information
- Avoid assigning nonverbal meanings of out of cantext
- Associate with people from diverse culture
- Appreciate the powre of appearance
- Observe yourself on videotape
Assignment 5
ReplyDeleteMy Name : DEWI RATNASARI
NIM : C1LOO8034
Majoring : International Accounting
Chapter : 4
Number : 8
Question:
Name three processes that are effective in achieving competence in dealing with nonverbal messages in other cultur(obj.4)
Answer :
Descriptiveness refers to the use of concrete and specific feedback.As you learned in chapter 1 in regard to the process of communication,descriptive feedback is more effective than judgmental feedback.
Nonjudgmentalism.This Attitude goes a long way in preventing defensive reactions from communicators.
Supportiveness.This Attitude requires us to support others positively with head nods,eye contact,facial expression,and proximity.
By : Jamilatun
ReplyDeleteNIM :C1L008018
Chapter : 3
No : 9
Question : list five functions of nonverbal communication. Give an original example of each.
Answer : 1. to complement and illustrate
Exp: in describing the size of a cell phone, a speaker holds his finger apart 12cm
2. to reinforce and accentuate
Exp : a neat, well-equipped office reinforces a message of professionalism
3. to replace and substitute
Exp : nodding the head for “yes” giving a “V” for victory, making a thumbs-up sign for approval and shrugging the shoulders for “ I don’t know” or “I don’t care.”
4. to control and regulate
Exp : shift in eye contact, slight eye movement, nodding of the head, and voice inflection
5. to contradict
Exp : - a speaker might hold his nose while stating that the perfume is wonderful, it is to be sarcastic.
- if your boss ask you at the last minutes to work overtime you may say yes but then sight heavily, run your finger through your hair and begin messaging your tempo lost as if you have a headache
By : Ratnati
ReplyDeleteNIM : C1L008017
Chapter : 3
No : 8
Question : Define nonverbal communication
Answer : Nonverbal communication is collection gestures, movement of body, attitude etc who probably some one communicate without use words. Nonverbal communication includes all unwritten and unspoken messages both intentional and unintentional
Ratih Rachmawati
ReplyDeleteC1L006027
CHAPTER : 1
Answer the Chapter Review no.7
7.Name five specific ways in which you can personally reduce barriers in your communication?
Answer :
For reduce the barriers in communication we must :
a.Communicators must anticipate problems in encoding, transmitting, and decoding.
b.Use easy language so listener can understanding
c.We must focus on the receiver’s environment and frame or reference. Means that ask themselves question such as, “How is that individual likely to react to my message?”.
d.We must arrange your ideas logically and use words precisely, before star the communication to avoid misunderstanding.
e.Must ask questions to stimulate feedback after communication to be good communicator. Likes, “Do you understand? And what question do you have?”.
NAME : NUR ESA YULIA PRATIWI
ReplyDeleteNIM : C1L007038
CHAPTER 1
14. Discuss five thinking traps that block ethical behavior.
answer :
Five common ethical traps :
The False Necessity Trap : People act from the belief that they’re doing what they must do. They convince themselves that they have do other choice, when in fact it’s generally a matter of convenience or confort.
The Doctrine-of-Relative-Filth Trap : Unethical action sometimes look good when compared with the worse behaviuor of other s.
The Retionalization Trap : In falling into the rationalization trap,people try to explain away unethical actions by justifying them with axcuses.
The Self-Deception Trap : Applicants for jobs often fall into the self-deception trap. They are all too willing to inflate grade-point averages or exaggerate past accomplishments to impress prospective employers.
The Ends-Justify-the-Means Trap : Taking unethical actions to accomplish a desirable goal is a common trap.
Name : Aditya Brahmanta Saputra
ReplyDeleteNim : C1L008039
chapter 4
number 11
What is coruption of foreign public act??
In 1999, the canadian goverment passed legislation govering the corruption of foreign public official in international transaction. legislation prohibiting bribery and corruption exist both in canada.
Name:Rina Lesmanawati
ReplyDeleteStudent Number:C1L008043
Major:International Class of Accounting
Chapter:4
Number:13
*Question:
Name three groups that benefit from work force divercity and explain why?
*Answer:
1.Comsumers.A diverse staff is better able to read trends and respon to the increasingly diverse costumer base in local and world market.
2.Work Teams.Team members with different backgrounds may come up with more creative and effective problem-solving techniques than homogeneus terms.
3.Business Organizations.Most important,though,is the growing realization among organization that diversity in a critical bottom-line business stategy to improve imployee relationship and to increase productifity.
Name:Citra Dewi Indriawati
ReplyDeleteStudent Number:C1L008047
Major:International Class of Accounting
Chapter:5
Number:2
>Question:
Describe the components in each stage of the 3-X-3 writing process?
>Answer:
1.Phase 1 of the writing process(prewriting)involves analyzing the message,anticipating the audience,and considering ways to adapt the message to the audience.
2.Phase 2(writing)involves reseaching the topic,organizing the material,and composing the message.
3.Phase 3(revising)includes proofreading and evaluating the message.
Name : Parameita Nur Santi
ReplyDeleteNIM : C1L008008
question chapter 3 number 1
Workers spend 30 to 45 percent of their communication time listening and executives spend 60 to 70 percent.
Name : Nursolihah Mushanda
ReplyDeleteNIM : C1L008046
Major : International Accounting
Business Communication
Assignment 5
( Preparing to Write Business Massages)
Chapter 5 review
1.Name three ways in which business writing differs from other writing?
Answer :
Purposeful,
In business writing we will be writing to solve problem and convey information. It means that we must have definite purpose to fulfill in each massage.
Economical,
Try to present clearly and concisely, make it effective.
Reader-oriented,
We have to concentrate looking at the problem from the readers perspective, so that it can makes the reader interest and worth to read our writing.
Actually business writing is simpler than academic writing because in business writing we have to be effective and efficient. But it must have definite purposes so that first the reader interest to read, get the point of our information, and the last it is worth for them. Business writing is to express rather than impress. Naturally, simply, and clearly, we must have this ability so that we can write the business massage.
Fredi Dharmawan
ReplyDeleteC1L008001
CHAPTER 2
Question Number : 10
Question :
10. Why are team decisions based on consensus generally better than decisions reached by majority rule ?
Answer :
Because in majority rule, group members vote and majority is the winner, so this method result in a quick decision that may leave an alienated minority uncommitted to implementation, whereas consensus is a discussion for making decision of a problem that continues until all of group members air their opinions and ultimately agree. Consensus is time consuming but it produces creative, high quality discussion and generally elicits commitment by all members to implement the decision.
Name : Marissa Andrieyani
ReplyDeleteStudent Number : C1L008038
Major : International Accounting
Chapter : 4
Number : 12
List seven techniques for making ethical decisions across borders !
Answer :
1.Broaden your view. Become more sensitive to the values and customs of other cultures.
2.Avoid reflex judgments. Don’t automatically judge the business customs of others as immoral, corrupt, or unworkable.
3.Refuse business if options violate your basic values.
4.Work in the fresh air. Conduct all relations and negotiations as openly as possible.
5.Don’t rationalize shady decisions. Avoid agreeing to actions that cause you to say, “No one will find out.”
6.Resist legalistic strategies. Don’t use tactics that are legally safe but ethically questionable.
7.Apply a five question ethics test when faced with a perplexing ethical dilemma.
Name : Retsa Dwiki Yanuar
ReplyDeleteStudent Number : C1L008042
Major : International Accounting
Chapter : 2
Number : 9
Why can diverse teams be more effective than homogeneous team?
Answer :
Because diverse teams can produce innovation solutions with boarder applications than homogeneous team.
Name : Fernando Toar
ReplyDeleteNIM : C1L007057
Question number 7
Chapter 2
>Question :
What is the difference between cognitive and affective conflict?
>Answer :
cognitive conflict arouses discussion and stimulates creative thinking. And also promotes acceptance of a team decision,but affective conflict aims not at issues but at feelings and personalities.
Name : ANISA KARTIKA P
ReplyDeleteStudent Number : C1L008044
Major : International Accounting
Chapter : 4
Number : 14
Question :
Describe six tips for improving communication among diverse workplace audiences?
Answer :
1.Seek training
Especially if an organization is experiencing
problems in managing diversity awarences
raising sessions may be helpful.
2.Understand the value of differences
Diversity makes an organization innovative
and creative.
3.Don't expect conformity
Gone are the days when business could say This
is our culture.
4.Learn about your cultural self
begin to think of yourself as a product of
your culture and understand that your culture
is just one among many.
5.Make fewer assumptions
be careful of seemingly insignificant,innocent
work place assumptions.
6.Build on similarities
Look for areas where you and others not like
you can agree or at least share opinions.
ASSIGNMENT 5
ReplyDeleteNAME : MITA WIYANTI PUTRI
NIM C1L007015
CHAPTER 5
QUESTION NUMBER 10
Question
Revise the following expression : He is crippled by muscular dystrophy .
Answer
He was crippled in his muscular and cause his dystrophy .
Name : Andrewan Eka S
ReplyDeleteStudent Number : C1L008016
Major : International Accounting
Chapter : 3
Question Number : 7
Busscom
7..What are ten techniques for improving workplace listening?be prepared to explain each?
Answer:
1. Control External and Internal Distraction
Move to an area where you can hear without conflicting noises or conversations
2. Become Actively involved
Show that you are listening closely by leaning forward and maintaining eye contact with the speaker
3. Separate facts from opinions
Fact are truths known to exist for example the bay,zeller and home outfitters all part of Hbe.opinionn are statements of personal judgments or preferences for example the bay has,a better selction of listens than zeller.
4. Identify Important Facts
Speakers on the job often intersperse critical information with casual conversation.
5. Don’t Interupt
While someone else has the floor,don’t interrupt with a quick reply or opinion.and don’t show noverbal disagreement such as negative head shaking rolling eyes,sarcastic snorting,or audible sighs.
6. Ask Clarifying question
Good listener wait for the proper moment and then ask question that do not attack the speaker.
7. Paraphrase to Incrase Understanding
To make sure you understand a speaker rephrase and summarize a message in your own word.
8. Capitalization lag of Time
While you are waiting for a speaker next idea,use the time to review what the speaker to saying.
9. Take Notes to Ensure Retention
Don’t trust your memory.A wise person once said that he’d rather have a short pencil than a long memory.
10.Be a Aware of Gender Differnces
Men tend to listen for facts,whereas women tend perceive listening as an opportunity to connect with the other person on a personal level.
NAME : DIAN PUSPITA DEWI
ReplyDeleteNIM : C1L006016
Chapter : 1
Number : 4
Question
Define communication and explain its most critical factor?
Answer:
Communication is the transmission of information and meaning from one individual or group to another.
The crucial element in this definition is meaning. Communication has as its central objective the transmission of meaning. The process of communication is successful only when the receiver understands an idea as the sender intended it. Both parties must agree not only on the information transmitted but also on the meaning of that information.
Ade Nelly Yunitasari
ReplyDeleteC1L008005
International Accounting
Chapter : 2
Number : 13
Question :
When groups or teams meet, what are seven ground rules with which they should begin?
Answer :
A typical set of ground rules might include :
1. Arriving on time
2. Communicating openly
3. Being supportive
4. Listening carefully
5. Confronting conflict frankly
6. Following the agenda
Ade Nelly Yunitasari
ReplyDeleteC1L008005
International Accounting
Chapter : 2
Number : 13
Question :
When groups or teams meet, what are seven ground rules with which they should begin?
Answer :
A typical set of ground rules might include :
1. Arriving on time
2. Communicating openly
3. Being supportive
4. Listening carefully
5. Partisipating fully
6. Confronting conflict frankly
7. Following the agenda
PRATIWI TRI UTAMI
ReplyDeleteC1L006020
Chapter 1
5. Describe the five steps in the process of communication
Answer
Five steps in process of communication:
1.Sender Has Idea
The process of communication begins when the person with whom message originate-the sender-has an idea.
2.Sender Encodes Idea in Message
The next step in the communication process involves encoding. This means converting the idea into words or gestures that will convey meaning.
3.Message Travels Over Channel
The medium over which the message is physically transmitted is the channel.
4.Receiver Decodes Massage
The individual for whom the message is intended is the receiver. Translating the message from its symbol form into meaning involves decoding.
5.Feedback Travels to Sender
The verbal and nonverbal responses of the receiver create feedback, a vital part of the communication process. Feedback helps the sender know that the message was received and understood.
RISQI AYU KUSUMASARI
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ASSIGNMENT 5, CHAPTER 2 NO.8 :
Question :
What is groupthink ?
Answer :
Groupthink means that team members agree without examining alternatives or considering contingency plans.
ASSIGNMENT 5
ReplyDeleteCHAPTER 4 NO. 10
10. describe five specific ways in which you can improve oral communication with a foreigner.
Answer :
Adopt local formats. Learn how documents are formattes and addressed in the intended reader’s country. Use local fomats and styles.
Use short sentences and short paragraphs. Sentences with fewer than 15 words ang paragraphs with fewer than 7 lines are most readable.
Avoid ambiguous expressions. Include relative pronouns ( that, which, who) for clarity in introducing clauses. Stay away from contractions ( especially ones like Here ‘s the problem ). Avoid idioms ( onces in a blue moon ) , slang ( my presentation really bombed ), acronyms ( ASAP for as soon as possible ), abbreviations ( DBA for doing business as),jargon (input, bottom line), and sports references (play ball, slam dunk, ballpark figure). Use action-specific verbs (purchase a printer rather than get a printer).
Use correct grammar. Be careful of misplaced modifiers, dangling participles, and sentence fragments. Use conventional punctuation.
Give numbers carefully. For internasional trade it’s good idea to learn and use the metric system. In citing numbers use figures ( 15 ) instead of spelling them out ( fiftech ). Always convertdollar figure s into local currency. Avoid using figures to express the month of the year. See Figur 4.4 on pages 114 for additional guidelines on data formats.
Accommodate to the rader. If flowery tone, formal salutations, indirectness, refcrences to family and the seasons, or unconditional apologies are expected, stive to accommodate.
CATHARINA BINTANG ANINDIA
C1L008037
NAME : ANINDITA PERMATASARI
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PRODY : INTERNATIONAL ACCOUNTING
QUESTION CHAPTER 3 NO.2 :
How can workers improve their listening, when superiors are giving instructions, assignment and explanations ?
ANSWER :
Listening to Superiors. on the job one of your most important task will be listening to instructions, assignments, and explanations about how to do your work. You will be listening to learn and to comprehend. To focus totally on the speaker, be sure you are not distracted by noisy surroundings or other tasks. Don’t take phone calls and don’t try to complete another job while listening with one ear. Show your interest by learning forward and striving for good eye contact. Above all, take notes. Don’t rely on your memory. Details are easy to forget. Taking selective notes also conveys to the speaker your seriousness about hearing accurately and completely. Don’t interrupt, when the speaker finishes, paraphrase the instructions in your own words. Ask pertinent questions in a nonthreatening manner. And don’t be afraid to ask “dumb” questions, if it means you won’t have to do a job twice. Avoid criticizing or arguing when you are listening to superior. Your goals should be to hear accurately and to convey an image of competence.
NAME : NIDIA PUTRI
ReplyDeleteSTUDENT NUMBER : C1L008048
Chapter 5
Number 3
QUESTION :
List five factors to consider when selting a communication channel.
ANSWER :
The foregoing factors could help us decide which of the channels is most appropeiate for delivering a message :
a. Importance of the message
b. Amount and speed of feedback required
c. Necessity of a permanent record
d. Cost of the channel
e. Degree of formality desired
Name : Anggun Parassuci Adely
ReplyDeleteNIM : C1L008051
CHAPTER 5
Number 6
In concentrating on receiver benefits, skilled communicators naturally develop the “you” view. They emphasize second-person pronouns (you, your) instead of first-person pronouns (I/we, us, our). Whether your goal is to inform, persuade, or promote goodwill, the catchiest words you can use are you and your.
To see if you are really concentrating on the reader, try using the “empathy index”. In one of your message, count all the second-person references. Then, count all the first-person references. Your empathy index is low if I and we outnumber you and your. But the use of you is more than merely a numbers game. Second-person pronouns can be overused and misused. In short, avoid using you for general statements that suggest blame and could cause ill will.
In recognizing the value of the “you” attitude, however, writers do not have to sterilize their writing and totally avoid any first-person pronouns or words that show their feelings. Skilled communicators are able to convey sincerity, warmth, and enthusiasm by the words they choose. Don’t be afraid to use phrases such as I’m happy or We’re delighted, if you truly are.
Name : Winnie Marladewi Wulandari
ReplyDeleteNumber Student: C1L008031
Chapter: 4
Question Number: 5
“What is ethnocentrism?”
Answer :
Ethnocentrism is the belief in the superiority of one’s own race, tends to cause us to judge others by our own values, a natural attitude inherent in all cultures.
ERNA ISABELA PURBA
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Chapter 3 No 5:
Question
5.Describe the four elements in the listening process.
Answer:
a.Perception
•The Listening process begins when you hear sounds and concentrate on them. Stop reading for a moment and become conscious of the sounds around you. Perception is reduced by impaired hearing, noisy surroundings, inattention, and pseudolistening.
b.Interpretation
•Once you have focused your attention on a sound or message, you begin to interpret, or decode, it. As describe in Chapter 1, interpretation of a message is coloured by your cultural, educational, and social frames of reference. The meanings you attach to the speaker’s word are filtered through your expectations and total life experiences. Thus, your interpretation of the speaker’s meaning may be quite different from what the speaker intented because your frame of reference is different.
c.Evaluation
•After interpreting the meaning of a message, you analyze its merit and draw conclusions. To do this, you attempt to separate fact from opinion. Good listeners try to be objective, and they avoid prejudging the message. Thus, to evaluate a message accurately and objectively, you should consider all the information, be aware of your own biases and avoid jumping to hasty conclusions.
d.Action
•Responding to a message may involve storing the message in memory for future use, reacting with a physical response, or supplying feedback to the speaker. Feedback also helps the speaker to find out whether the message is getting through clearly.
BAMBANG DWIGUNA (C1L008007)
ReplyDeleteChapter 2,, NO: 15
What is groupware ? What are the impportant function it serves ?
Groupware (sometimes called teamware) is a generic term for software designed to facilitate group activities. The term related to a number of constantly envolving technologies that help group exchange information, colaboraty in project management, and reach consensus.
Three important function :
1. Project Management : project managemen software can allow remote team member, supplier, partner, and other with and interest in the project’s succesfull completion to view the project and modify their own task via the web.
2. Meeting Facilitation : for the fast decade, videoconverencing has been an important means of enabling group to meet electronically.
3. Decission Support : group decission support software helps large group solve problem quickly.
Nama: Frans Donald
ReplyDeleteNim : C1L006028
Assignment 5 Business Communication
Chapter 1 No. 8
The question:
What are the three main function of organizational communication?
The answer:
Organizational communication has three basic functions, there are: To inform, to persuade, and/or to promote goodwill.
Thx Sir! Gbu
NAME : NURHAYATI UTAMI
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12.) Describe three directions in which communications and what barriers can obstruct each.
THE ANSWER FOR CHAPTER 1 NUMBER 12.
Downward Flow :
Information flowing downward generally moves from decision makers, including the CEO and managers, trough the chain of command to workers. This information includes job plans, policies, and procedures. Managers also provide feedback about employee performance and instill a sense of mission in achieving the organization’s goals.
One obstacle that can impede the downward flow of information is distortion resulting from long lines of communication. Management is also improving the downward flow of information trough newslatters, announcements, meetings, videos, and company intranets. Instead of hoarding information at the top, today’s managers recognize how essential it is to let workers know how well the company is doing and what new projects are planned.
Upward Flow :
Information flowing upward provides feedback from nonmanagement employees to management. Subordinate employees describe progress in completing tasks, report roadblocks encountered, and suggest methods for improving efficiency. Companies are also building trust by setting up hotlines for anonymous feedback to management and by installing ombudsman programs. An ombudsman is a mediator who hears employee complaints, investigates, and seeks to resolve problems fairly.
A number of obstacles, however, can interrupt the upward flow of communication. Employee who distrust their employers are less likely to communicate openly. Employees cease trusting managers if they feel they are being tricked, manipulated, eriticized, or treated unfairly.Unfortunately, some employees today no longer have a strong trusting attitude toward employers.
Horizontal Flow :
Lateral channel transmit information horizontally among workers at the same level, such as between the training supervisor and maintenance supervisor in figure. These channel enable individuals to coordinate tasks, share information, solve problems, and resolve conflict. Restructured companies with flattened hierarchies and team-based management however, have discovered that when employees combine their knowledge with that of other employees, they can do their jobs better.
Obstacles to the horizontal flow of communication, as well as to upward and downward flow, include poor communication skills, prejudice, ego involvement, and turf wars. Some employee avoid sharing information if doing so might endanger their status or chances for promotion within the organization. Competition within units and an uneven reward system may also prevent workers from freely sharing information.
Name : Dhea Christianti Yehuda
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Chapter 3 number 4
4. How can employees do to a better job of listening to customers?
Employees are the eyes and ears of the organization, smart companies begin hiring employees who genuinely care about customers. Train their employees to listen actively and to ask gentle, probing questions to ensure clear understanding. Employees training in listening techniques are far more likely to elicit customers feedback and promote goodwill than untrained employees.
Many organizations today stay in touch with customers through call centres that process hundreds of thousands of telephone calls daily. The better a call centre agent listens to a customers, the better she or he will be at resolving disputes, reducing uncertainly, and matching expectations and perceptions. Any employees listening to a customer should learn to defer judgment, pay attention to content rather than surface issues, and avoid replying to sidetracking issues .
Yudanto Budi P
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Chapter 4 number 4
4. Briefly, contrast high and low context cultures?
Low context cultures tend to be logical, analytical, and action oriented. Business communicators stress clearly articulated messages that they consider to be objective, professional, and efficient. High context cultures are more likely to be intuitive and contemplative.
Communicators in low context cultures ( North America, Germany) depend little on the context of a situation to convey their meaning. They assume that listeners know very little and must be told practically everything.
Communicators in high context cultures (Japan, China, Arab countries) pay attention to more than the words spoken. They emphasize interpersonal relationship, non verbal expression, physical setting, and social setting.
NAMA : ISNAENI DWI PRAMESTI
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CHAPTER 4
NO. 2
What is culture and how is culture learned ?
Answer:
Culture is the shaped complex system of value, traits, moral and customs by attitude learned in chilhood and later internalized in adulthood. so that, the culture can be for creating, sending, storing, and processing information.
Culture learned
The people usually learned and passed down from generation to generation. For example, in Arab cultures conversations ere often held in close proximity, sometimes nose to nose. But, In Western cultures if a person stands too close, one may react as if violated: “ He was all over me like a rash”. Culture rules of behaviour learned from your family and society are conditioned from early childhood.
Name : Laras Vinda Carirra
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CHAPTER 4. NUMB 1.
Why is it increasingly important for business people to develop their multicultural communication skill???
because it is important to develop their business in the world. it's also important to know their cultures, so we can explore overall our business with other countries.
Name : Dhika Septri Andini
ReplyDeleteNIM : C1L008025
Prody : International Accounting
(CHAPTER 3, NUMBER 14)
Question: What nonverbal messages are sent by organizations with casual dress codes?
Answer: “although many employers are beginning to allow casual dress, all employers and customers are happy with the result. To more about the implementation, acceptance and effects casual dress program, select one of the following activities.
In teams, gather information from human resources directors to determine which companies allow business casual dress, how often and under what specific condition.
In teams, conduct inquiring-reporter interviews. Ask individuals in the community how they react to casual dress in the workplace.
In teams, visit local business on both business casual days and on traditional business dress days. Compare and contrast the effects of different business dress standard in on such factors as the projected image of the company, the nature of the interaction with customers and with fellow employees, the morale of employees and the productivity of employees.
name:melinda handayani
ReplyDeletenim:C1LOO8O49
CHAPT.5 NUM.12
What is jargon,and when is it appropriate for business writing??
answer :
Jargon is terminology which has been especially defined in relationship to a specific activity, profession, or group. In other words, the term covers the language used by people who work in a particular area or who have a common interest. Much like slang it develops as a kind of short-hand, to quickly express ideas that are frequently discussed between members of a group. In many cases a standard term may be given a more precise or unique usage among practitioners of a field. In many cases this may cause a barrier to communication with those not familiar with the language of the field. Examples can be words related to the computer. RAM, Hard Disk Drive, CPU, Graphics Card and etc. are jargon as they are related to computers.
When is jargon appropriate for technical documents?
* Audience knows the jargon from experience.
* Audience has been trained on the jargon.
Name : Rizqi Miahul Fadhilah
ReplyDeleteNIM : C1L008015
Dear Mr. Agung,,this is my assignment5..
Question :
How can listeners improve retention?
The answer is..
Retention can be improved by deciding to remember,structuring incoming information to form relationships, and reviewing.
One of the most reliable ways to improve retention is to take notes of the important ideas,to remembered. Rewriting within ten minutes of completing listening improves your notes and fakes advantage of peak recall time, which immediately follows listening.
The final step in improving retention is reviewing your notes, repeating your acronym, or saying your rhyme to move to the targeted information into long-term memory. Frequent reviews help strengthen your memory connections.
Name : Monica Ayu Oktavia
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Chapter 5
9. When should a writer include racial or ethnic identification, such as Ellen lee, an asian, . . .?
Answered :
The writer should include racial or ethnic identification when writer Adapting to the task and audience.
Name : Fathi Mandasiani
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Chapter 2
2. How are virtual teams different from intact teams ?
Answered
It can be different because Virtual teams must overcome many obstacles not faced by intact groups. Because teams members may be separated by geography, timezones, and cultures, they must work especially hard to develop understanding, commitment, and trust. Virtual teams managers offer following recommendation to help members work together.
chapter 1, numbeber 6
ReplyDeletelist four barries to intersonal comunication.
be prepared to discuss each.
the answer:
a. bypassing, frame of reference, lack of language skill and distraction
b. frame of reference is another barrie to clear communication
c. lack of language skill is succeful communication requeres good oral and written language skill
d. distraction is other barrier include emotional interperence and physical distriction
ASSIGNMENT 5
ReplyDeleteUSHIANA DEVI
C1L008004
CHAPTER REVIEW 2 ”COMMUNICATING IN SMALL GROUPS AND TEAMS”
• Question
Number 12. In completing a team-written report, should all team members work together to write the report?Why or why not?
• Answer
Number 12. In completing a team-written report, should all team members work together to write the report is not, because of if individuals are working on separate parts of a written report, appoint one person (probably the best writer) to coordinate all the parts, striving for consistent style and format. Work for a uniform look and feel to the final product.
Rahmat Hidayat
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CHAPTER : 3
NO :3
question :
How can companies and managers do a better job of listening to employees ?
answer :
companies and managers can do better a job of listening to employees, because employees know more about daily workplace realities than a manager, including about brewung problem with a new hire, a new process, a slow paying customers, long-before management finds out. organization that listen to employees take advantage of the ideas, encourage creativity, and build commitment of employees, higher productivity and morale. But if managers not listen to emloyees will happen counterproductive and stessfull for employees. so, companies and managers must listen to employees because it's very importance.
Rizali Ahmad
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Answer question Chapter 1, Number 1
1. a. Heightened Global Competition
succesful communicator in this global competition requires developing new skills and attitudes such as cultural knowledge and sensitivity, flexibility, patience, and tolerance. Because these are skills and attitudes that most of communicators need to polish, they will need special communication skill to help them deal with intercultural business transaction.
b. Flattened Management Hierarchies
Today’s flatter organizations also bring greater communication challanges. In the past, authoritarian and hierarchical management structure did not require that every employee be a skilled communicator. Managers simply passed long messages to the next level. Today, howefer, front line employees as well as manager participate in decision making. Their input and commitment are necessary for their organizations to be succesful in global markets.
c. Expanded Team-Based Management
Expanded Team-Based Management refers to cross-functional teams with individuals work together and share information more intense. Employees work more collaboratively, so as a result they have to increase their skill of communication.
Name : Firmando Ardy Ananta
ReplyDeleteNIM : C1L007027
Question Number 11 Chapter 1 :
How do formal and informal channels of communication differ within organizations?
Answer :
Formal communication channels follow an organization’s chain of command.
Informal organizational communication transmits unofficial news through the grapevine.
Name : Giat Padabela
ReplyDeleteNIM : C1L007054
Question Number 4 Chapter 2 :
What are the four phases of team development? Is it best to move through the stages quickly? Why or why not?
Answer :
Forming
Storming
Norming
Performing
Yes it is, because somes groups get lucky and move quickly from forming to performing. But most struggle through disruptive, although ultimately constructive, team building stage.
Chapter 4
ReplyDeleteNumber 6
By Hany Anggut ASK(C1L008032)
Question:
how is a stereotype different from a prototype?
Answer:
if stereotype is an oversimplified behavioral pattern applied uncritically to group.fixed and rigid but prototype is mental representations based on general chateristics that are not fixed and rigid but rather are open tonew definition
Name: Febriarini Rismawati
ReplyDeleteStudent's ID: C1L008023
Ch 3 No. 12
Question:» How does good eye-contact help a speaker/sender? How does it benefit a listener/receiver?
Answer:» The right eye-contact eases the speaker/message-sender to determine whether a listener/message-receiver pays attention, shows respect, favorably responds, or feels distressed.
While for the listener/message-sender, it would imply that the speaker/message-sender is sincere, confident, and truthful.
PS. I have no much to say, but i know this is the real lateness. I hope your wise-heart would forgive me, Sir. Thank you so much.
name :imabella dezano
ReplyDeletenim :C1L008052
WHAT IS GENDER-BIASED LANGUAGE?GIVE EXAMPLE!!
If language is gender-biased,it favors certain gender over another.
In the case of english,the particular
bias is usually the preference of the masculine over the feminine.
Example, anurse is trained to understand her patients' emotions as well as physical symptoms.
name :imabella dezano
ReplyDeletenim :C1L008052
chap5 num 7
WHAT IS GENDER-BIASED LANGUAGE?GIVE EXAMPLE!!
If language is gender-biased,it favors certain gender over another.
In the case of english,the particular
bias is usually the preference of the masculine over the feminine.
Example, anurse is trained to understand her patients' emotions as well as physical symptoms.
Rifqi Adib Fanani
ReplyDeleteC1L006005
Chapter 1, Number 1
Question :
How are busscom affescted by the emergence of innovative communication technologies, new work environment, and an increasingly diverse work force??
Answer :
Bussiness communicaton in this global competition requires developing new skills and attitudes such as cultural knowledge and sensitivity, flexibility, patience, and tolerance. Because these are skills and attitudes that most of communicators need to polish, they will need special communication skill to help them deal with intercultural business transaction. it will be affect the emergence of innovative communication technologies, new work environment, and an increasingly diverse work force.
* :
sorry I'm too late... T.T
I hope this is not useless...
Name : Irianti Pratiwi
ReplyDeleteNIM : C1L007004
Chapter 6 Review no. 8
Name replacements for the following gender-baised terms : waitress, stewardess, foreman ?
Answers :
Waitress…………………servers
Stewardess……………….cabin attendants
Foreman………………….lead worker
Avoid gender-baised language by leaving out the word man or woman, by using plural nouns and pronoubs, or by changing to a gender free word (person or representatife). Avoid the “his or her” option whenever possible.
I am sorry sir….
I am too late….